Job description
NEW YORK /
G&A – 14022 - LEARNING, CULTURE & DEVELOPMENT /
FULL TIME
/ HYBRID
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
About Your Role
As a Revenue Readiness & Learning Manager, you will be responsible for onboarding and focused everboarding initiatives to ensure that the global GTM teams are equipped with the content and skills to develop at Aircall.
You will design, create, and deliver trainings, certification on competencies, and work with Revenue Enablement on GTM performance improvement initiatives. You are passionate about GTM methodologies and processes, and thrive on helping others succeed.
In this highly dynamic role you will be equal parts program manager, content developer, facilitator, and learning business partner to our GTM organization (Sales, Customer Success, Onboarding & Partnerships). This role plays a critical part in supporting the GTM team to achieve its goals and ensuring the readiness and enablement teams meet the needs of the business.
About Your Manager
Missy Strong, Director of Organizational Readiness & Learning, joined Aircall in 2018 and leads Aircall’s learning strategy #collaborativelearning and many key programs that are a success to Aircall's cultural learning ecosystem.
She brings core expertise of the business having been at Aircall for five years, and has contributed to many integral projects that have directly resulted in a top class learning & development program and employee experience.
She cares a lot about ensuring consistency and impact in the programs she is responsible for, and prioritizes working with others in a dynamic partnership. She promotes environments where people can thrive using: creativity, curiosity, autonomy, and innovation.
This role can be based remotely in the U.S. or hybrid in our NYC office.
What you'll do:
- Design, maintain, and facilitate go-to-market onboarding/everboarding programs; partner with Revenue Enablement to support role-specific content/tools for onboarding programs
- Build both engaging facilitated training and elearning series in our LMS on competencies, product knowledge, and processes/tools
- Oversee Readiness Training, partnering with Revenue Enablement, Marketing, Product, to deliver streamlined training and updates to the go-to-market field
- Support the maintenance & upkeep of our internal LMS System (groups, courses, content, animation and communication). Equipped to lead change management initiatives with leadership
- Build a train-the-trainer program and management coaching community with key rituals
- Define objectives and key results for each program, creating plans, and overseeing program execution
- Define, measure, and communicate out the programs’ success metrics
What you'll bring:
- 5 years managing end-to-end learning programs
- 3 years in a customer-facing success or sales role
- A strong capability to propose and build (as an architect) and take ownership of your work
- Knowledge of sales methodologies and processes
- Ability to creatively design and develop engaging and interactive training and content using a variety of modalities and methods
- Excellent verbal and written communication skills and enjoys working in fast-paced multicultural environments
- Strong previous experience in managing & animating programs
- Top class collaborator having previously worked on cross-functional projects across multiple teams
- Experience utilizing learning management systems (ie: 360Learning, Lessonly, etc.,)
- Certification or strong knowledge of SPICED methodology
- Not required- but huge advantage if you are familiar with Insights Discovery
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
Key moment to join Aircall in terms of growth and opportunities
- ️ Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & equity
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
- ️ Wellness, commuter, and childcare reimbursements
Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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