Job description

Responsibilities:

• Take ownership of the incident until the device is returned to operational status.
• Classify and prioritize incidents related to managed devices.
• Meet SLA/ SLO requirements for response, restore and notification time.
• Help troubleshoot and maintain traffic, network, and security tools.
• Maintain complete detail of issues in ticketing system.
• Handle engagements with external vendors and district.
• Handle ACD calls from customers and vendors.
• Handle system generated incidents.
• Maintain documentation and log incident response activities in ITSM ticketing system and provide coordination with other team members to improve monitoring processes.
• Escalate incidents to appropriate personnel for further troubleshooting if unable to resolve.
• Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
• Ability to work with provided set policies and implement network and security configurations.
• Deploy and update device rule sets to traffic, security, and network standards.

Qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Associates (required)

Skills:

• Network Administration (3 years of experience is required)
• Network Engineer (2 years of experience is required)
• NOC (3 years of experience is required)
• IoT support (1 year of experience is preferred)
• Roadway Traffic Systems (1 year of experience is required)

Job Type: Contract

Pay: $69,690.15 - $196,563.84 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Middletown, NJ 07748: Reliably commute or planning to relocate before starting work (Required)

Experience:

• MicroStation: 1 year (Preferred)
• Construction: 1 year (Preferred)

License/Certification:

• Fundamentals of Engineering (Preferred)

Work Location: In person

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