Room Attendant

Location: Canada House

1704 North Ocean Blvd

Williamsburg, VA 23188

Regular Part Time

SUMMARY: To maximize Guest satisfaction by providing neat and clean units and exceeds Guests and team members expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets and exceeds customer and team expectations. Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations. Communicates effectively with customers, co-workers, and supervisors. Demonstrates teamwork by cooperating and assisting co-workers as needed. Performs other duties as required to provide excellent service.
• Insures customer satisfaction by cleaning customer units daily according to operational policies and standards. Removes soiled bed and bath linens and replaces with clean linens as required. Removes accumulated trash and debris from units as required. Clean bathroom area. Dust all surfaces. Replenish unit amenities. Vacuum unit as required and clean and mop the floor. Clean kitchen area. Clean patio area. Reports unusual circumstances to Housekeeping Supervisor. Reports maintenance requests to Supervisor. Turn in articles left in units to Housekeeping office for “lost and found” handling. Leaves all customer belongings in stay over units unless they have been discarded in the trash.
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner. Stock supply cart correctly. Place cart and vacuum cleaner in the closet. Replaces and/or empties vacuum cleaner bag daily. Clean cart and vacuum cleaner on a regular basis.
• Insures quality and quantity of the contents of the linen closet by organizing and cleaning it. Check stocks daily. Notifies Supervisor immediately if any stock shortages exist. Pulls any damaged or rewash linen and return them to the Laundry.
• Insures safety and maximum security. Secure the locks on linen closets and linen chute doors. Reports all “Do not disturb” or bolted door units to Supervisor at the specified time.
• Maintains a friendly, professional, cheerful and courteous demeanor always
• Always Ensures Outstanding customer care
• Upholds the Resort’s commitment to hospitality.
• Always maintain a professional and high-quality service-oriented environment, ensuring that employees are, always, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Check accommodations, making sure any special requests are carried out accordingly.
• Performs other duties as assigned, requested or deemed necessary by management

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities

EDUCATION AND/OR EXPERIENCE:

One year related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and reach with hands and arms. The employee is frequently required to stand and stoop, kneel, crouch or crawl. The associate is occasionally required to use hands to finger, handle or feel; climb or balance; talk or hear and smell.

The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly exposed to outside weather conditions. The employee frequently exposed to fumes or airborne particles. The associate is occasionally exposed to weather and/or humid conditions; moving mechanical parts; high, precarious places and vibration.

The noise level in the work environment is usually moderate to loud.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

___________________________ ________________________

Employee Name and Signature Date

____________________________ _________________________

Manager Name and Signature Date