Job description
• Support to achieve service level and efficiency targets from Work Force Management perspective • Real-time monitoring of service level and providing suggestions to service team • Drive day to day activities to ensure the demand, resource and real time management is effective • Work closely with team leaders to constantly monitor staff movements in line upon forecast plan • Implement improvement measures to ensure SLAs are well met • Creating weekly and monthly shift patterns, to support both business and employee needs ? You will report to the Workforce & Data Supervisor and will also coordinate with key stakeholders from headquarters.
Experience and Skills • Fluent in English • Good communication skills to build up effective collaboration (both here in Edinburgh, and across our global sites) • Attention to detail and an analytical approach • Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation • Ability to work under pressure • Proactive and self-motivated • Strong time management skills, and the ability to meet deadlines.
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