Job description

Who We Are

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you.

Sales Admin Summary
Key responsibilities will be assisting sales team with needs including managing customer queries and complaints. Assist product manager with costing, quote generation and updating system details. Daily entry of sales orders while ensuring customer order matches what was quoted. Entering credits as needed. Receiving purchase orders for the factory and assisting with monthly cycle counts. Individual must be highly versatile, energetic, and have problem solving skills.
This is a 1st shift position (8AM-5PM) and the hourly wage is $20.00/hr.

Sales Admin Responsibilities and Duties

• Assisting with product costing for quoting new business opportunities. Setting up new items to include providing information for bill of materials (BOM) and labor routing. Updating BOMs and routing under direction of product manager.
• Calculates item cost based on information from various sources and departments.
• Provides customers with accurate information regarding pricing, order minimums, and product characteristics.
• Administers sample process, shipping available samples to customers, as well as maintaining record of samples sent. Compiles sample packets including sample request form and work order, and delivers to production.
• Completes all item setup documentation for new products.
• Completes needed documentation to update BOMs and routing for accurate cost data in system from information supplied by product manager.
• Communicate with Customers via phone, email, virtual meetings. This could include working with managers across numerous departments.
• Receives and processes incoming sales orders via all sources such as fax, incoming mail, customer portals and e-mail.
• Obtains and confirms current pricing for new sales orders from Sales via current quote or system price files.
• Communicates to customer any conditions that affect fulfillment of customer orders; i.e. scheduling changes, material availability, pricing, shipping.
• Works closely with internal personnel, production, quality, shipping, and management regarding customer needs.
• Maintains customer files including, sales order and quote for each file within a commonly accepted filing system.
• Works with shipping on documentation, and shipping priorities.
• Ensure all invoices are thoroughly processed through the system, researches discrepancies, verifies and issues credits.

Sales Admin Qualifications

• A strong candidate will have excellent skills in the areas of communication (both written and verbal), organization (physical and electronic), collaboration and interpersonal interactions.
• Excellent computer skills
• Fluent in Microsoft applications
• Excellent math skills
• Basic knowledge of accounting a plus.
• At least 5 years of customer service experience, preferably in a manufacturing setting.

Top Benefits/Perks

As a Sales Admin at HSM, you’ll enjoy:
401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 104 hours of PTO (Eligible after 60 days), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

PTI Summary

PTI is an ISO Certified innovative foam manufacturer and designer of custom engineered foam extrusions for packaging, mattresses, furniture, recreational, toys, fitness products, and pipe insulation for HVAC and plumbing industries. PTI utilizes cutting edge technology to create unique foam shapes and formulations. We pride ourselves on adapting to your business needs all while having the fastest “concept to product” turnaround times in the industry.
PTI is a business unit of HSM headquartered in Hickory, NC since 1944. We are committed to manufacturing excellence that extends beyond our products and processes and revolves around our people.
To learn more about our company and culture and benefit offerings we invite you to visit our website or social media pages.

Contact Information

For immediate consideration, please apply through our career site at www.hsmsolutions.com/careers and a recruiter will be in touch. You can also reach out directly at jobs@hsmsolutions.com to follow up on your application.

Military veterans encouraged to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Location: Hickory,North Carolina,28602,United States, Hickory, NC 28602

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• No weekends

Work Location: In person

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