Job description
Overview:
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job Description:
Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.
The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!
This position is for someone who wishes to make Hospitality Sales their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Sales.
Responsibilities:
- Schedule & prioritize work load to meet deadlines of all managers
- Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate
- Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings
- Assist Sales Team with all Site preparation and support with sales kits / brochures etc.
- Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required
- Assist Sales with special reservation needs and work with Group Reservations Coordinator.
- Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc.
- Ensure that all managers receive messages in a timely manner. Messages to include name and phone number of caller, date and time call received.
- Coordinate general office functions
- Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded
- Performs other duties as assigned by management
- Coordinates all wedding inquiries, blocking and contracting of wedding rooms
- Executes resumes for wedding blocks and serves as main contact for wedding block clients
- Interacts directly with departments while wedding blocks are in house (weekends) to ensure a successful guest experience
- Candidates must be available to relocate after completion of the program.
- Previous Hotel Sales and/or related experience is preferred.
- Must be willing to work 50 hours per week to include weekends and some holidays
- Must be proficient in Microsoft Office applications.
- A Bachelor’s degree is required, preferably in Hospitality or Business Administration.
- Previous experience in a hotel or a related field preferred
- An intermediate level of competency in all Microsoft Office products required
- Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
- Projects enthusiasm, professionalism and a positive attitude at all times
- Pays precise attention to detail, order and cleanliness
- Has outstanding written and verbal communication skills, and exceptional phone manner
- Working knowledge of Opera and DELPHI or related reservations software systems a plus
- Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
- Is goal oriented, well organized and able to multitask to meet deadlines
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