• Do you have a passion for Customer Service? Sample Tracking? Are you Detail-Oriented?

• We provide extensive training, growth opportunities and a friendly team atmosphere

What you will be doing:

In this role, you will perform a variety of sample and test article management responsibilities in compliance with appropriate SOPs and regulatory guidelines, in support of departmental operations.

• Performs any combination of sample management tasks; including labeling, transferring, tracking, inventory reconciliation, archival, and disposal of test article and/or samples.

• Reviews shipping paperwork against protocols and eNotes

• Coordinates retrieval, check out, and return of study related materials and documents appropriately

• Responsible for entry and accuracy of client material inventories

• Solves problems independently, contacting internal or external clients for clarification as needed

• Handles internal and external customer inquiries and requests and may correspond directly with external customers

• Determines disposition of study specific test articles and samples

• Maintains storage units in accordance with GLPs, SOPs, and Policies and Procedures

• May be on-call after hours to respond to storage unit alarms

• Maintains and organizes the storage units to ensure integrity of study related materials

• Performs one of the following tasks proficiently and starts to learn the second: Completes receipt and log-in of study-specific and non-study specific materials within the appropriate data acquisition system. Completes shipment of all materials and documents disposition appropriately

• Assists in training and mentoring of new employees, works with and directs less experienced staff. Oversees and reviews work of peers, as appropriate

• Identify potential areas for improvement, provide possible solutions, and assist with implementation

How you will be rewarded!

• Pay rate: $23 per hour

• $4,000 Sign On Bonus offered to new hires! (after 60 days)

• Work primarily 1st shift, on-call once every 4-6 weeks

• Overtime required as needed

• Enjoy 24 days of personal-time-off (PTO) (pro-rated depending on start date)

• Have access to other great benefits including: two educational assistance programs and paid holidays

Empower your career!

• Formal and informal mentoring opportunities

• Extensive training and job shadowing opportunities

• Personalized development planning

• Exposure to many drug development scientific career paths

Education

• Associate degree preferred (experience may be substituted for degree)

Experience

• Excellent customer service skills including attention to detail, accuracy, documentation, confidentiality and effective communication skills

• Ability to identify and communicate customer service needs

• Effective conflict resolution skills

• Ability to use a variety of computer applications and proficient at the department specific software used