We are looking for a part-time Scheduler(preferably Monday & Tuesday in office and 2 nights on-call) with the potential to go full-time.

Description:

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• Scheduling of all caregivers for EverNest clients. This includes monitoring the available hours of caregivers; daily reviews of new clients to understand their scheduling needs, as well as of existing clients, to assure that each client has a qualified and appropriate individual, sensitive to the special needs of the client, providing service at the time and place requested and agreed upon. This also includes pre-planning to cover future holidays and time off requests.
• Participate in the evening/weekend on call team, as needed.
• Inputting into the electronic scheduling program, to assure it is accurate and complete, including developing monthly schedules, production of accurate monthly client and employee schedules, dissemination of these schedules , and other reports as needed.
• Answering all questions from employees and clients regarding scheduling, solving scheduling issues as they arise, referring non-scheduling issues to appropriate administrators.
• Make accurate notes in the electronic scheduling record of all contacts with caregivers and clients. This includes entering notes to record after-hours and weekend calls received from any source.
• Monitoring the electronic scheduling record for full confirmation of caregiver clock-ins at client homes, and taking correct steps if clock-in is missed.
• Recommending improvements in the scheduling process to ensure the smooth operation of the agency.
• Assisting in the orientation and scheduling of new caregivers as requested.
• Maintaining confidentiality of all caregiver records and client information.
• Providing internal customer service to office staff and caregivers.
• Answering phone calls promptly.
• Covering the emergency response shifts as scheduled.
• Attending office meetings and performance evaluation meetings as scheduled.
• Work closely with the office team (recruiter, nurse) to assure that they understand what skills and availability are needed to staff client shifts.

What Others Say About You:
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• You're a quick learner and a self starter
• You're organized & detail oriented
• You thrive in a fast paced environment
• You're resourceful and creative
• You love problem solving and working as a team
• You're warm, friendly, approachable, and have an innate desire to help others

Your Experience:
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• Must have prior scheduling experience
• Knowledge of healthcare industry preferred
• Knowledge of computer programs