Job description

Scheduling Specialist (Bilingual in Spanish)

We’re Brightways Counseling Group. We’re changing the way specialty behavioral health is practiced and experienced. We offer the scheduling flexibility and income potential of private practice, with the support and camaraderie of a progressive clinic. We encourage work-life balance, and our Clinicians love the freedom, team socials, health insurance, retirement, and profit-sharing benefits that we offer.

We have offices in Bend, Redmond, Madras and Woodburn.

Our focus on integrated care has set a new standard in our area. We provide whole-person care, including in-house psychiatry and coordination with primary care. Our clients receive whole-person care as we partner with the largest primary care providers in our region.

We are seeking talented and qualified individuals to join our team here at Brightways!

Woodburn/Salem Scheduling Specialist (Bilingual in Spanish)

The Woodburn/Salem Scheduling Specialist will follow standard operating procedures for intake, scheduling, contact, and documentation activities.

Essential Job Duties:

· Identifies, collects, and determines (in accordance with established policies and procedures) the accuracy and completeness of patient financial, insurance, and demographic information to ensure compliant claims to third party payers and to facilitate processing of account payments

· Processes referrals, collects intake documents, and schedules appointments for all company providers

· Confirms active insurance coverage and processes reminder notifications for all clinical appointments

· Acts as liaison between clients and clinicians as it pertains to insurance or scheduling issues when needed

· Provides support and acts as a resource for team members, clinical staff, and other professionals

· Effectively solves unique problems as they arise utilizing resources and available references and identifies when to escalate issues to appropriate supervisor/manager.

· Demonstrates professional behavior, appropriate work ethic, cooperation, and teamwork

· Adheres to HIPAA privacy standards and regulations

· Supports the vision, mission, and values of the organization in all respects

· Provides and maintains a safe environment for co-workers and clients

· Conducts themselves with the highest standards of professionalism and confidentiality

· Complies with all applicable laws, regulations, policies, and procedures

· Supports the organization’s efforts to create and maintain a trauma-informed care culture and utilize non-violent communication when navigating disagreements and conflict

· Acts ethically and appropriately and cooperates fully with all organizational efforts to increase the well-being of our clients and work environment

· May perform additional duties of similar complexity within the organization, as required or assigned

· Participates in meetings and trainings as required

Qualifications:

• Education: High school diploma or equivalent (Bachelor’s degree preferred)
• Experience: Three (3) years’ experience in scheduling, preferably in a multi-provider practice/hospital/mental health office

Competencies (knowledge, skills, and abilities):

• Excellent verbal and written communication skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to operate office equipment and various software and computer programs (Google, SharePoint, Microsoft, EMR/HER’s)
• Efficiency and time management skills
• Maintain confidentiality requirements regarding patients
• Excellent interpersonal, communication and writing skills
• Ability to deal professionally, courteously, and efficiently with the public, and to remain calm under stress
• Bilingual in Spanish is required
• Able to work from a HIPAA compliant home office, and may be able to join team meetings in the Woodburn/Salem area

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Summary of Benefits:

Compensation- We offer excellent compensation, well above the national and state average

Time-Off- a combination of paid time-off and unpaid time-off to help balance work and life

Medical and Dental Coverage- 100% company-paid health and dental insurance for employees, and optional coverage for family at a shared-basis

AFLAC Supplemental Benefits- Term Life Insurance, Short-Term Disability, Accident, and Choice (Hospital) benefits offered at a discount for employees

Retirement/401K- non-elective employer contribution benefit after one year of employment and employees may defer funds into pre-tax or Roth options on the first of the month following employment

Employee Assistant Program- (EAP), 24/7 access to a Confidential EAP Intake Specialist for access to counseling referrals and legal consultations for issues such as budgeting, home buying, will preparation, and more.

FinFit- (financial wellness program) which includes financial assessments and dashboards, budget calculators, student loan debt concierge, short-term loans, and more.

Working Advantage- savings on hotels, theme parks, concerns and sporting events, movie tickets, retail, restaurants, spas, activities, rental cars, gift cards, and more to make the most of your time away from work.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Healthcare setting:

• Outpatient
• Private practice
• Telehealth

Schedule:

• Monday to Friday

Experience:

• Healthcare Scheduling: 3 years (Required)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Salem, OR 97302

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