Job description

Customer Care Specialist (Seasonal, Temporary)

*May 8th Start Date*

Diligent Health Solutions’ philosophy and culture can be stated in five simple words: “Do the right thing, always.” We do the right thing when communicating with customers, and health care professionals.

We do the right thing in our client partnerships, and we do the right thing by each other.

As a Diligent Customer Care Specialist, you will be part of a team that talks openly and positively, we support initiative and we put a high value on smiles and workplace enjoyment. We know that happy and engaged team members are wired for excellence and provide consistent exceptional service.

What you will bring along:

High School Diploma or GED required

One (1) year of professional customer service experience required

Contact center experience a plus

Level 1 help desk support experience a plus

Must pass Indeed Technical Support Assessment with a score of Highly Proficient or better to be considered.

Must have quiet, private home office with fast, reliable internet.

Must pass background check and complete drug testing.

What you will be doing:

The Diligent Customer Care Specialist interacts with health insurance professionals and/or customers through multiple communication channels such as inbound/outbound calls, chat, and email. Specialists will provide information about health insurance exchanges, government programs, and continuing education opportunities and requirements. Specialists will demonstrate the ability to quickly adapt to changing circumstances and utilize multiple creative solutions to go beyond the required calling requirements. Specialists will also be expected to communicate a ‘call to action’ which may include asking for a decision, recommendation, purchase, usage, or other action relating to the client’s product or service.

What can we offer you?

Benefits:

Paid Holidays (July 4th, Labor Day)

$500 Retention Bonus (Eligibility dependent upon candidate completing entire assignment and upon equipment return).

All equipment is provided prior to candidate’s start date by Diligent Health Solutions and is expected to be returned (return shipping label provided) within 5 days from separation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Remote

Work Location: Remote

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