Job description
Company Overview:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.
Position Summary:
The Office Manager - Hybrid position is responsible for supervising multiple technical staff at the Hamilton and Oxford practice locations. Ideally this manager will have an ophthalmic technician/scribe background and will serve both as a manager and technician/scribe. This role works closely with the local management team to organize and monitor the work of support staff to maintain service and quality standards and acts as a resource to clinicians, physicians, and staff.
Responsibilities:
- Oversees training of front office staff at assigned location
- Works with Administation to coordinate physician scheduling changes, protocol changes, informing staff, modifying system schedules, assigning reschedules
- Oversees all patient experience and engagement
- Serves as local compliance officer with coordination of HIPAA compliance for their office, ensuring that patient privacy is understood by all staff
- Coordinates all office calendars, holidays, and office celebrations with input from Administration, other supervisors, and Human Resources
- Creates patient notices for all doors when practice hours are affected by holiday/other schedule changes
- Coordinates the use of outside vendors for offsite storage, janitorial, or usage of other vendors with input from other management team members
- Purchases supplies and equipment for the assigned office locations. Coaches and develops staff to provide service excellence with patient care
- Assists with implementing internal processes and procedures to improve efficiencies and ensure quality patient care
- Attends monthly management meetings as well as training and webinar sessions as required
- Contributes to the team effort by completing other projects and tasks as needed
- Assists with interviewing potential candidates
- Serves as point of contact for initial disciplinary actions
- Manages patient schedules to align with doctor preference
- Prior clinic management experience strongly preferred.
- 2+ years healthcare related experience; preferred in a multi-site environment.
- Extensive knowledge with HIPAA and OSHA compliance.
- Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams.
- Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Self-motivated with strong organizational skills and superior attention to detail.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
- Ability to adapt to frequent priority changes.
We offer a competitive benefits package to our employees:
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine (100% company paid)
- EAP (100% company paid)
- Group Life/AD&D (100% company paid)
- STD (100% company paid)
- LTD (100% company paid)
- Generous PTO Package
- 7.5 Paid Holidays
- Flexible Scheduling
- Employee Discounts and Perks
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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