At MOD, everyone is free to be themselves and has an equal opportunity to pursue their hopes and dreams. We embrace individuality, support human growth, and recognize the value in second chances. To us, pizza is more than just food. It's our platform to make a positive social impact in the lives of our people and the communities we serve.

Be a part of creating a positive social impact in more than 500 communities across North America. Every day and in every store, we create a culture where individuality is celebrated. And as part of MOD, you will be empowered to provide that same experience through world class support of our Squad and stores.

Compensation: $130,000 - $155,000

• Actual salaries will vary based on a candidate's qualifications, competencies, experience, geographic location.

In addition to base pay, MOD Pizza offers a total compensation package including:

• Company and/or individual performance annual bonus
• Medical/dental/vision/life insurance/disability insurance options
• Up to 20 paid vacation days per year and 10 paid holidays
• 401(k) retirement eligibility
• Paid sick leave
• Paid parental leave
• Employees can progress through the pay range by earning performance-based pay increases
• Access to MOD's Employee Assistance Program
• 100% funded educational programs for eligible Squad

Summary

The Sr. Program Manager is a critical & strategic role on the MOD Operations Services team - responsible for designing, leading, and implementing a program and project management framework for prioritized, enterprise-wide strategic initiatives. As the primary owner of the program management framework, you will play an instrumental role in the evolution of MOD's approach to developing, planning, implementing, and sustaining important work that defines the future of the company by laying a foundation that is scalable and enables the business to grow.

You'll be responsible for collaborating broadly across the company, working with various stakeholders and their teams to make sure we stay on track with the evolution of key business goals and initiatives. This involves creating new tools, building the approach to implementing and sustaining the tools, and leading the way for change management as well as partnering cross functionally to develop mitigation strategies when significant risks or issues arise.

Key Responsibilities

• Lead change and program management for key initiatives; develop scalable, consistent tools and templates and drive adoption of the program management and change management toolkit. The first 12 to 24 months of this role will be focused on transformational operations initiatives.
• Identify, develop, and implement innovative program and project management solutions, processes, and tools to improve and support the successful implementation of enterprise-wide program and project work.
• Develop and implement solutions that bring stakeholders and partners along the change journey by making work visible via regular and predictable channels as well as create space for problem solving cross functionally.
• Oversee project scopes and establish clear expectations, tactics and timelines for work assigned to project managers.
• Develop and foster collaborative relationships with internal cross functional teams and external partners
• Create and deliver impactful presentations used to influence leadership at all levels, from project teams to the Board of Directors. Story telling is an important part of this role for both successful program and project deliverables, as well as socializing with cross functional peers
• Identity opportunities to improve communication channels within enterprise-wide projects and programs

Basic Qualifications

• 8+ years of related experience, especially with developing robust, complex program management tools and approaches in a highly matrixed organization
• Prior experience influencing and leading cross-functional teams at a leadership level with proven results
• Passion for designing tools to help others be successful
• Expert presentation and storytelling skills and the ability to communicate verbally and in writing with people of all backgrounds and levels, from Squad to senior leaders
• Ability to self-manage, determine timelines and deliverables, multi-task, identify and escalate risks and issues in appropriate venues and partner to develop mitigation strategies
• Proven ability to successfully lead large-scale programs and projects, driving timelines, and coordinating the efforts of multiple project managers and cross-functional stakeholder teams
• Strong attention to detail and the ability to distill complex concepts into manageable content, and to bring others along through change
• Advanced skills in Smartsheet

Preferred Qualifications

• Operations , retail, hospitality, or food services experience
  

Physical Requirements

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse, and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

Want to help us spread MODness™? Apply today!

MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.

MOD Pizza is a second (fair chance employer) and an Equal Opportunity Employer. The full statement is available on the career site.

PERKS

• 50% off your meals at MOD
• Access to employee support & development
• Awesome MOD swag: t-shirts, bandanas, stickers, etc.

OUR PURPOSE

MOD exists to serve people. Don't get us wrong, we make some really amazing food. But pizza alone isn't what makes MOD special. What truly sets us apart is the MOD Squad — the people who deliver authentic and inspired service to millions every year.

At MOD, we believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. So that's exactly what we're doing. In every city, in every neighborhood, in every restaurant — our purpose is measured by the positive social impact we can make together.

MOD is committed to be the leading employer for individuals facing barriers.

Job Segment: Operations Manager, Operations