Job description
Job Description
Senior Service Delivery Manager
London
Full time
Why Rolls-Royce?
An exciting opportunity has arisen for a Senior Service Delivery Manager to join our Infrastructure and Operations team in the Rolls Royce Group IT organisation. You will be accountable for Service Delivery of Critical Business Services and Products to designated business units. You will be accountable for the performance and quality of critical services and the realisation of business value of IT services and products to our internal customers (business units).
This role provides the opportunity to work with key business stakeholders and senior management in Rolls-Royce as well as Eco system partners, vendors and IT functions. This challenging role provides the opportunity to drive engagement with the business to help them achieve maximum value from Group IT services and products. Meeting, continuously improving and exceeding service level agreements (SLAs) and operational level agreements (OLAs) through internal and external services supply chain.
This role provides the opportunity to work with key business stakeholders and senior management in Rolls-Royce as well as Eco system partners, vendors and IT functions. This challenging role provides the opportunity to drive engagement with the business to help them achieve maximum value from Group IT services and products. Meeting, continuously improving and exceeding service level agreements (SLAs) and operational level agreements (OLAs) through internal and external services supply chain.
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Your needs are as unique as you are. So we encourage flexible working arrangements and support hybrid working wherever possible, so you can always be at your best - wherever and whenever you work.
What you will be doing:
Working for the Head of Regional Delivery: EMEA , your primary responsibilities will be to:
- Own, operate and enhance the relationship between Infrastructure and Operations and your assigned business units, by regularly meeting with them and acting as an escalation point for operational IT matters.
- Establish clear communication channels between IT and assigned business areas ensuring business insights are shared to drive business relevance across the IT Function e.g. changes to business priorities and challenges.
- Provide oversight of IT Service performance and End User Experience ensuring the right set of IT Services are delivered in alignment with business needs, agreed service levels and provide value for money.
- Provide an effective interface for the business for all IT Service Operations tasks.
- Understand business priorities, IT performance and issues at a business unit level e.g. tubines. Engaging with the business and business partners with effective governance.
- Drive MIM calls with the support of the ITOC and suppliers, ensuring that there is clear supplier accountability and rapid action taken to restore service and provide advice and insights to the business regarding the improvement of performance and/or productivity of systems.
- Act as the point of escalation for all critical service issues and provide valuable input (context and data) for building business cases to address root cause of issues across a business unit.
- Maintain a business unit level dashboard to capture performance and lead the Service Leads associated with a business unit to perform insights, governance, communications at the site level.
Who we are looking for:
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- You will also have responsibility for providing driver metrics and dashboards which inform and drive flawless service delivery for the business.
- Working with the Global Head of Service Operations, Head of Regional Delivery: EMEA and IT Service Leads, other Service Managers, business IT colleagues and external vendors to ensure efficient processes, tooling and skills are available for delivery of critical IT services and products.
- Representing the face of IT back in to your business units you will be comfortable communicating in all forms and have the gravitas to engage with management at all levels within the organisation.
- This role has a high degree of autonomy, the ability to “get started” is key to this role.
- The ability to be a team player within a global IT team.
- Work collaboratively with IT business partners in other areas of the RR business.
Join us & Pioneer what’s possible
Pioneers of Power
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
We welcome applications from people with a refugee background.
You can learn more about our global Inclusion strategy at
careers.rolls-royce.com
Closing date: 15th December 2022
Job Category
Information Technology
Posting Date
01 Dec 2022; 00:12
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.