Senior Service Enablement Manager

Full Time
North Canton, OH
Posted
Job description

Position Overview:


Coordinates and leads processes to ensure the organization’s capability in terms of product service delivery. Monitors and defines product service requirements, ensuring the availability of required spare parts, technical documentation and service-related processes and procedures. Ensures field and global service organizations have up-to-date product and process information. Coordinates cross-functionally to ensure mutual understanding of service requirements and ongoing alignment / cooperation. Monitors processes and spare part utilization to identify cost savings and other efficiency improvements.

Key Responsibilities:


  • Responsible for the entire product lifecycle for products from the service organization’s point of view
  • Introduces products into the global service organization, considering the overall economic / business impact
  • Interfaces between technical experts, the field service organization and relevant departments in R&D, Marketing, Production, Product Management, Quality Assurance, etc.
  • Ensures ongoing and comprehensive analysis of product service requirements
  • Responsible for the service spare parts strategy and introduction of field replaceable units, base level parts and repair depot-only small parts for assigned products
  • Continuously reviews and validates product related service data to ensure the economic efficiency of all spare parts and products
  • Creates and implements innovative service concepts, monitoring execution and benefit for DN
  • Defines and recommends ideas for continuous process and service delivery improvement

Required Qualifications:


  • Diploma, BA/BS/MA/MS degree or equivalent work experience required
  • Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in sales, account management, and/or new business development (may be adjusted based upon local regulations or level of position)
  • Good business English skills (written and spoken)

#LI-Hybrid

#LI-TD2

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.


Areas of InterestManufacturing and Quality
Experience LevelMid-Senior Level Associate
CountryUnited States
Primary LocationNorth Canton, Ohio, United States
Remote - Work from HomeNo

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