Job description

Senior System Engineer Support(Executive Help Desk support)

Long term Contract

Farmington Hills, MI

Responsibilities:

• Configure Executive's corporate devices, including laptops, desktops, mobile, video and teleconferencing devices .
• Take ownership of all hardware and software issues identified by the Executive and effectively communicate status on a regular basis.
• Coordinate new hire and internal office moves for Executives.
• Provide well-articulated, business-oriented responses to Executive queries regarding IT within their areas of expertise and solicit answers from others as necessary.
• Provide off-hours support
• Troubleshoot, diagnose and apply logical solutions to resolve problems pertaining to executive corporate devices, network connectivity, printing and application usage for the Executive team.
• Efficiently utilize standard support tools and systems to quickly resolve issues.
• Responsible for building a positive working team environment in which diverse staff feel committed to the business and the team can fully contribute.
• Responsible for ensuring incidents are electronically logged to ensure activities can be analyzed and reported by the IT organization.

Qualifications and Required Skills

• High School Diploma or equivalent.
• IT certifications or some college credits.
• Experience working in a corporate environment.
• Knowledge of and experience working with multiple technologies relating to end user services; telephony, networks, servers, Active Directory, security, and computers.
• Customer focused attitude while working directly with customers, remotely and on-site.
• Must be professional, collaborative and a team player.
• Strong problem solving and excellent verbal and written communication skills.
• Ability to troubleshoot via telephone and in person with executive team, backend teams and vendors.
• Must be able to coordinate and resolve multiple support issues simultaneously.
• Must remain flexible and organized and possess the ability to remain calm in an active, fast paced and changing environment.

Technical Skills

• Operating systems – Windows 10 (Mac desirable but not required)
• System Center experience – SCCM - client imaging
• Active Directory – Group management and scripts
• Mobile Devices - iPhones/iPads
• Microsoft 365 (MS Teams, Exchange, One Drive)and WebEx
• SharePoint
• Computer Networks (wired and wireless)
• Certifications or equivalent (CompTIA A+, MSCE, ACMT)

Job Type: Full-time

Pay: $30.00 - $32.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Farmington Hills, MI 48334: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Work Location: In person

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