If you enjoy being the first point of contact with our customers and building relationships, we have the perfect job for you. Kenworth Mid Atlantic of Dover (a heavy duty truck location) is searching for an experienced Service Advisor. This role helps manage the center of communications for all repair activities and acts as a liaison between customers, technicians and the dealership. You will be well versed in automotive/mechanical service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain excellent customer service as set by dealership service manager
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
• Document repair and service orders in the correct fashion
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• All other duties as assigned

AAP/EEO Statement

All Roads Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, All Roads Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are unable to provide H1-B sponsorship.

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