WHAT YOU'LL BE DOING - THE ROLE

• Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
• Follow up on customer calls including returning voicemails
• Schedule services with homeowners and RbA Service Technicians
• Quote parts and labor cost for non-warranty services
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Enter required notes at every point of action and customer contact
• Scan service order and confirmation into the correct customer’s electronic file located on the shared drive.
• Document customer contact through RForce
• Other duties as assigned

WHAT YOU BRING - THE PERSON

• Considerable experience within a customer service environment
• Highly organized and the ability to reflect empathy to customers
• High School Diploma or equivalent, required
• Excellent oral and written communication skills
• Ability to work with team members (excellent team skills)
• Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
• Flexibility and demonstrated ability to adapt well in a changing environment

WHAT’S IN IT FOR YOU - The Benefits

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Alight-Personal Health Advocate
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement