Job description

Company Summary:

PriorityWorkforce is one of largest privately held staffing companies in California. Headquartered in Tustin, PriorityWorkforce is a sales driven company that prides itself in creating dynamic business solutions. With over 25 years of expertise specializing in Light Industrial and Skilled Labor staffing, we strive to consistently deliver that “perfect match” between our clients and our candidates.

Position Summary:

Based in Commerce, CA the Service Coordinator is responsible for coordinating recruitment and placement needs as well as providing excellent customer service by engaging in employee and client interaction. A Service Coordinator strives to find great employees and place them at great clients, always placing the right candidate for the right job!

Responsibilities:

Core functions of a PriorityWorkforce Service Coordinator include but are not limited to:

1. Recruitment and Placement

• Daily applicant intake, source and screen potential applicants
• Conduct prescreen, applications, in person interviews, onboarding, new hire safety orientation, and assignment offers.
• Identify qualified candidates based on PriorityWorkforce and its clients’ needs.
• Aid in the sourcing of applicants by way of referrals, job fairs, internet sources, developing relationships with recruitment centers, and other creative avenues.

2. Client Relations

• Understanding individual client needs and building rapport with all client contacts.
• Constant communication with client by way of phone calls, email, or site visits.
• Fielding and assisting with client request with outmost urgency and accuracy.
• Guarantee a 30- Minute response time for all staffing requests and inquiries.

3. Employee Relations

• Act as a liaison between our contingent employees and client companies.
• Assist with employee needs and inquiries in a timely manner
• Ensuring associates are reporting to work, are comfortable at their assignments, are working safely, are provided necessary tools, training, and are paid correctly and on time.
• Field contingent employee concerns/ complaints/ needs and facilitate a resolution

4. Safety

• Perform new hire safety orientation training
• Assist in the intake, reporting, and investigation of work related injuries. Use of claims management system (Prognos).
• Report injuries to the claims department and ensure follow up to both the injured worker and client. Confirm modified duties for injured workers with clients.

Requirements:

• Deliver exceptional customer service skills and interaction to our 3C’s ( Client, Co Worker, Contingent employees)
• Excellent written and verbal communication skills. Ability to communicate in both English and Spanish is ideal (Bilingual)
• Multitasking in a fast paced environment with strong sense of urgency.
• Strong computer literacy and able to handle heavy email flow. Familiarity with following systems is a plus: Tempworks, Salesforce, Novatime, UAttend, and AMG.
• Handle a high volume of foot traffic, phone/ email communication and respond in a timely and professional manner.
• Flexibility with work schedule and ability to work extra hours when needed.
• Desire to be challenged and grow within the organization.

COVID-19 Precaution(s):

• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Recruiting: 1 year (Required)

Language:

• English and Spanish (Preferred)

Work Location: In person

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