Service Delivery - Ipswich/Chelmsford or Norwich
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Operational Delivery
Property
Other
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Defra Group Estates is responsible for providing fit for purpose and value-added estates and Facilities Management services to the Defra Group Network, particularly as government works towards ‘One Public Estate’.
Job description
These roles provide a comprehensive, efficient and effective range of facilities services. They provide support to the FM team, our local site-based customers, and the wider property portfolio team to meet our corporate and environmental goals. The roles are site-based requiring travel to other sites in the hub. One role can be based at either Ipswich or Chelmsford. The successful candidate will be required to visit both sites. The other role is based at Norwich.
Key Responsibilities:
These are challenging roles with priorities and tasks changing daily so the post holder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required.
The post holder will be required to:
Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation.
Plan, schedule and liaise with customers and competent Contractors to carry out both planned preventative maintenance and any resultant remedial works.
Carry out compliance checks and health and safety walkarounds and ensure any follow up actions to compliance/action plans are completed and closed.
Be Responsible for overseeing facilities management delivery including planned & reactive maintenance.
Plan, schedule and liaise with all interested parties to carry out internal and external audits.
Be a point of contact for customers and stakeholders; develop, build and maintain a good working relationship and reputation as a reliable source of informed knowledge and experience and taking responsibility for owning and resolving issues.
Provide contract management support and assurance activity in relation to third party suppliers.
Monitor sustainability initiatives and assist in planning, implementing and analysing statistics for reporting and to suggest options in order to drive efficiency improvements.
Assist with researching, gathering and collating information to support business cases for capital and revenue projects.
Act as the Client for projects, or work as a part of a team for larger more complex projects.
Deputise for the Facilities Team Leader in their absence.
Person specification
Previous experience essential to the role:
Develop and maintain a strong customer focus to enable effective working relationships and partnerships to support environmental goals and maintain a positive reputation.
IT skills (Microsoft Office). The job holder will have to learn in-house systems.
Building relationships with customers to develop and maintain a positive reputation, service delivery and effective resolution of issues.
Maintaining good relationships with contractors, suppliers and other stakeholders.
Supporting local project management.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
- Delivering at Pace
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- Government Property Profession Career Framework - Health & Safety, Compliance & Inclusion (Practitioner)
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Blended Working
Defra operates a blended working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending minimum of 40-60% in the workplace, unless exceptional circumstances apply and/or you are a contractual home worker.
Things you need to know
Selection process details
Application Process
As part of the application process, you will be asked to complete a CV, behaviour & technical statements. Further details around what this will entail are listed on the application form.
Sift
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Applicants will be expected to demonstrate the essential role requirements within the application behaviour responses.
Sifting will take place w/c 2nd January 2023.
Interview
If successful at application stage, you will be invited to interview where you will be assessed on behaviours and strengths.
Interviews are scheduled to take place w/c 16th January 2023 but may be subject to change.
Location
Please be aware that this role(s) will be contractually based in a Defra group workplace/office. The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.
Internal (core Defra) employees can apply for this role and choose to remain in their current location or to be based in one of the advertised locations.
All other applicants will be based in one of the advertised locations.
Defra continues to support a blended working model and candidates are currently expected to attend their office base for 40-60% of the week.
Travel and subsistence will not be paid for travel to a base office location.
Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.
Merit Lists
Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.
Salary
New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.
Visa Sponsorship Statement
Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Criminal Record Check
If successful and transferring from another Government Department, a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offenses. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Childcare Vouchers
Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission
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