Job description
THE ROLE
Deliver best in class customer service across a range of customers.
Deliver best in class customer service across a range of customers.
This is a great foot-in-the-door opportunity that will expose you to a range of technical teams and development opportunities. You’ll have lots of interaction with ITIL focused stakeholders, opening up relationships in the wider organisation. And you’ll get to partner with teams in areas like LAN, WAN, Security and more.
On top of that, the team has a strong drive for individual development. You’ll have access to platforms like Pluralsight to help explore ITIL frameworks and other accreditation.
All this means, while serving customers and getting to grips with BT’s diagnostic & event management tools, you’ll be supported by and learn from experts in many different areas.
Your core duties include:
- Effectively triage end user incidents
- Responding to reported faults and service requests
- Working tickets and answering calls in line with SLAs
- Contribute to knowledge documentation
- Owning your personal development
EXPERIENCE REQUIRED
- Familiar with MS applications like Office 365
- Able to resolve problems across technical and ITIL functions
- You can break down technical details for non-technical audiences
- You have a methodical approach to problem solving
- Familiar working in a team and collaborating with others
BENEFITS INCLUDE
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- Purchase discounted BT shares
- Options including childcare vouchers, private healthcare, season ticket loan
- Discounted products including broadband and BT Sport
- Access to 100s of retail discounts including the BT shop
FLEXIBLE WORKING
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
WHAT HAPPENS NEXT?
This advert closes on December 12th, after which the hiring manager will review all applicants and provide feedback.
Interested? Don’t miss out. Click apply now and submit your details.
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