Job description
Roles & Responsibilities:
Role-Help Desk Technician
Position Summary:
We are seeking a skilled Help Desk Support Analyst to join our investment management firm. The successful candidate will provide technical support to our staff and clients, ensuring that all inquiries and issues are resolved in a timely and professional manner. As a Help Desk Support Analyst, you will work with a team of professionals to maintain and improve our IT infrastructure and ensure the smooth operation of our investment management and other general business software applications and systems.
Essential Function/Duties:
Required Qualifications:
Schedule:
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Role-Help Desk Technician
Location-NY city,USA
Position Summary:
We are seeking a skilled Help Desk Support Analyst to join our investment management firm. The successful candidate will provide technical support to our staff and clients, ensuring that all inquiries and issues are resolved in a timely and professional manner. As a Help Desk Support Analyst, you will work with a team of professionals to maintain and improve our IT infrastructure and ensure the smooth operation of our investment management and other general business software applications and systems.
Essential Function/Duties:
- Respond to phone, email, and chat-based inquiries from colleagues regarding technical issues and provide timely resolution to problems.
- Troubleshoot and diagnose hardware, software, and network issues and provide support for desktops, laptops, printers, and other IT equipment.
- Provide basic training and guidance to staff on how to use hardware and office productivity software applications, including Windows 10/11, Microsoft Office applications, Teams, and Zoom.
- Document and track all support requests and resolutions using ServiceNow and Jira Service Manager ticketing systems.
- Escalate unresolved issues to appropriate technical staff or vendors as needed.
- Proactively monitor and maintain IT systems to ensure they are up-to-date and secure.
- Create and maintain end-user training and procedural documentation.
Required Qualifications:
- Bachelor's degree in Computer Science or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a help desk or technical support role, preferably in a financial services or investment management firm.
- Knowledge of a broad range of business systems and applications including Windows 10/11, Office 365 and Outlook, Teams, as well as line of business applications supporting HR, Corporate Finance, Investment Operations, Client Services, corporate application development, investment management software applications and familiarity with trading systems is preferred.
- Experience with ServiceNow and Jira Service Manager ticketing systems is preferred.
- Strong troubleshooting skills and ability to resolve technical issues quickly and efficiently.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical users.
- Ability to work well in a team environment and provide support to staff at all levels of the organization.
- Some experience with technical writing or creation of end-user documentation and training materials.
Physical Requirements:
- Sitting, data entry, computer work
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to sit and talk or hear
Schedule:
- Standard US workdays.
- Exact times to be determined. Regular schedule generally fixed with occasional variance to cover empty shifts when colleagues are out. Start time as early as 5 AM; end time as late as 6 PM.
- Occasional weekend work as needs dictate.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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