Job description

A global production and sale of molding machines company is looking for a Service Engineer candidate.

Job Duties:

• Utilize professional knowledge and experience to maintain the Company's safety standards in accordance with OSHA and state regulations when working on equipment while working with vitality and discipline.

• Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field, in accordance with the Company standards and in line with professional judgment. Pursue customer satisfaction.

• Exercise independent discretion to develop and maintain good customer relations in the performance of duties, while maintaining a professional presence, delivery, and demeanor when communicating with customers.

• Utilize all available resources to ensure effective customer service while developing an organized approach to solving machine/mold problems, including without limitation, reference materials, manuals, drawings, procedures and support from other service team members to solve problems.

• Troubleshoot and provide telephone support to customers, as deemed necessary.

• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of our equipment.

• Assist Technical Service Center’s in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
• Establish relationships with Company’s International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
• Individuals must strive for continuous improvement.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping.
• Other duties may be assigned from time to time at the Company’s sole discretion.

Requirements:

• Associate or Bachelor degree in Electrical or Mechanical Engineering or related discipline is preferred or 3 years experience working with Injection Stretch Blow Molding machines or 5 years with similar machine in plastics industry.
• Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex machine issues. Ability to work professionally with all levels of client organization staff.
• Thorough working knowledge of MS Office, Excel, Adobe, Internet skills.
• Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment. Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
• Possess and maintain a valid and unrestricted driver’s license.

Travel:

• 60-75%. Primary North America, with some International Travel.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Injection Stretch Blow Molding Machine: 3 years (Required)
• Plastic Industry: 5 years (Required)
• Manufacturing: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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