Position Summary:

To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.

Required Knowledge, Skills, Abilities, Qualifications or Credentials:

• High School / GED
• 5 -7 years job related experience
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

Work Environment and Physical Demands:

• Work in an office helping dealers & MLA manufacturing troubleshoot product issues UCA, Cat, Mit IC model forklifts. Office & field work visiting dealers.

Work Hours and Expected Travel:

• Up to 10% Travel.
• Standard business hours.

Desired Knowledge, Skills, Abilities, Credentials or Education:

• Bachelor’s Degree: Engineering
• Education may substitute for experience.

Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Mitsubishi Logisnext Americas Group (Logisnext) does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the recipient Logisnext company to use at the Logisnext company’s discretion, with the understanding that the Logisnext company will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions expressly requested by a Logisnext company via a formal written agreement of support. If you would like to be considered as an approved vendor, please contact the Director, Talent Programs or Manager, Talent Acquisition.