Service Care Solutions are looking for a Service Partner to work in London for an Government entity.

The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner.

The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT Service Management organisation for business and product stakeholders.

The candidate will receive access to relevant civil servant training as part of this role. Opportunities to achieve professional level qualifications are available in this role including in commercial and IT Service management, including:

• ITIL
• CIPS
• Strategic Decision Making
• Leadership Skills

The Service Partner is responsible, for the product and business functions they are aligned to, for:

• Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
• Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
• Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
• Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
• Identifying and highlighting incoming demand requirements to key stakeholders.
• Supporting and promoting governance between ITSM, wider IDD and other Government Directorates, including third party suppliers as appropriate.

Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

We are looking for someone with strong technical skills and proven experience in Service Partnering activities;

• Relationship Management
• Strategic Thinking
• Ownership and Initiative
• User Focus
• Technical Understanding

A minimum of ITIL Foundation is required for this role. SC Clearence is also required.

If you are interested in this role please contact Chris Wheeler on 01772208962 or email chris.wheeler@servicecare.org.uk. Alternatively if you have any friends or colleagues that might be interested we have a £250 referral available for anyone referred that is successful in securing a role.