We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

• Monitor, review, and evaluate interactions for the quality of service provided based on defined competencies.
• Develop, deliver, and sustain ongoing training.
• Schedule and lead coaching sessions.
• Participate in department meeting.
• Establish, document, and maintain effective team processes and procedures.
• Participates in employee development training.
• Help develop, implement, and maintain motivational programs as necessary.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

• 1 year of experience in evaluating/assessing service quality in a contact center.
• Experience in a customer support environment, preferably in a high-tech setting.
• Knowledge of Xactware products and methodologies preferred.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent coaching skills.
• Ability to work in a fast-paced environment.
• Strong computer skills and proficiency with MS Office products.
• Ability to work on a team and contribute to its strength and cohesiveness.
• Professional appearance, demeanor, and a strong commitment to excellence.
• Other responsibilities assigned by supervisor or manager.

iiX, a Verisk business and member of the Verisk Insurance Underwriting group, is a nationwide provider of insurance underwriting and employment reports. Our systems make it quick and easy for our over 20,000 customers to get real-time reports through one of several platforms. iiX provides high-tech, innovative products and services combined with excellent customer service. To learn more about iiX please visit us at: www.iix.com. We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the 7th consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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