Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Summary of Position

Responsible for delivering repair and service work at the Service Center and/or at Customer Location that reinforces Value, Vision and Brand. Work with customers and potential customers to present creative service and repair solutions.

Essential Duties and Responsibilities

• Evaluate customer concerns with true root cause in mind.
• Provide clear evaluations for the best interests of company and customer.
• Deliver products and evaluations on time for customer satisfaction.
• Train customers and teammates with their development in mind.
• Acknowledging ourselves and others.
• See teammates as people and communicate to improve knowledge.

• Learn and implement system tools
• Contribute to and follow standard work.
• Contribute to and follow 5S checklists.
• Seek out opportunities for continuous improvement in all aspects of the role.
• Contribute to problem solving through utilization of 5 Whys.
• Remove and install parts, disassemble and assemble components.
• Use basic hand tools, air tools, precision measuring tools and instruments.
• Evaluate customers’ warranty claims and determine validity of the claim.
• Complete required paperwork accurately and timely.
• Provide real-time, customer feedback information to the manager of product problems or potential liabilities.
• Diagnose, troubleshoot and make repairs and give recommendations for repairs.
• Deliver service training for customers.
• Demonstrates excellence in completion of all other duties as assigned.

Qualifications

Education Requirements / Certifications

• High School Diploma or Equivalent required

Experience / Skill Requirements

• 5+ years experience in field service and/or repair.
• Demonstrated experience in machining concepts and processes in vacuum pumps, blowers and integrated systems preferred.
• Blower application knowledge
• Vacuum process application knowledge
• Experience in technical problem solving and troubleshooting.
• Experience in use of Microsoft Office applications (Word, Excel, PowerPoint and Outlook).
• Advanced expertise in comprehension and analysis of technical drawings.

Physical Requirements

• Medium work. Ability to lift up to 50 lbs
• Work environment includes commercial and industrial sites - temperatures will vary.
• Ability to kneel, crouch, stoop, stand, reach, push, pull, lift and grasp.
• Ability to communicate information effectively through oral and written presentation.
• Ability to receive detailed information through oral communications
• Repetitive motions of the wrists, hands and/or fingers.
• Some Travel
• Ability to sit, stand and walk for extended periods of time.
• Close visual acuity to determine accurateness of work.
• Ability to travel via Commercial aircraft or motor vehicle

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.