Summary: Under the direction of the Service Manager, the Technician will repair and maintain all company owned and operated vending and food service equipment. This individual will diagnose equipment problems and use judgment to determine how to best repair or replace.

Primary duties:

• Repair and perform preventative maintenance on various equipment.
• Drive to location, evaluate situation and perform necessary work.
• Unload and reload with products as necessary.
• Educate customers on basic equipment upkeep procedures.
• Prioritize and schedule service and PM calls to meet customer service windows
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationship with contacts at service calls
• Communicate with customer effectively and assist in resolving issues related to equipment.
• After each call, complete paperwork on job and call in paperwork every two hours
• Install and set-up equipment as needed or required
• Notify management of customer complaints immediately.
• Follow all Company rules, regulations, policies and procedures.
• Regular and timely attendance.

Secondary Duties:

• Other duties as assigned or required
• Attend all meetings and seminars required by the Company.

Competencies:

Intellectual Competencies:

• 
  Must have the ability to acquire understanding and absorb new information (a quick study).
• Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
• Must have the ability to be pragmatic and be able to generate realistic and practical solutions to a problem.
• Must have the ability to detect errors, omissions, miscalculations, and non-compliance against requirements.

Personal Competencies:

• 
  Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, customers and other; puts honestly and integrity above self.
• Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
• Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
• Must have the ability to maintain poise and composure under heavy pressure from customers, supervisors and/or company officers.
• Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Interpersonal Competencies:

• 
  Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with customers and/or co-worker
• Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
• Must be client orientated and driven by satisfaction.
• Must have the ability to work in a team setting and establish collaborative peer relationship.
• Must have the ability to communicate effectively in both written and verbal communication.
• Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Physical Demands:

• 
  Lifting, carrying, pushing and/or pulling up to 100lbs (+-20%) of the time
• Standing/walking/climbing (+-30%)of the time
• Kneeling, squatting, crouching, crawling and bending (+-50%)of the time
• Sitting in a normal position for an extended time (+-20%)of the time
• Reaching/handling/feeling (+-70%) of the time
• Use of finger dexterity (+- 70%) of the time.

Education:

• 
  Should possess a High School Diploma or equivalent.

Experience:

• 
  Should have 1+ years’ experience working with electrical or mechanical systems.

Computer Skills:

• 
  Microsoft office

Other Skills/Ability:

• 
  Open and flexible schedule to include nights and weekends.

EEO: Pepi Companies is an Equal Opportunity Employer. We will not discriminate based on race/creed/national origin/religion/color/sex/age/pregnancy/ disability or veteran status.