SERVICENOW ENGINEER

Clearance: TS/SCI Clearance with Polygraph Required

The All Spark Situational Awareness as a Service (SAaas) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience patching cloud servers and applications, helping with the design of in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting systems issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.

This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.

Position Responsibilities:

• Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
• Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
• Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
• Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
• Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage

You’ll Bring These Qualifications:

• An Active TS/SCI Clearance with Polygraph
• DoD 8570 IAT Level II Certification? – Security+
• Experience in a Tier 3 ServiceNow role for at least 3 years
• Experience with ITSM principles and ITIL best practices
• Excellent communication and mentoring skills

These Qualifications Would be Nice to Have:

• Knowledge of both Waterfall and Agile approaches
• Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
• Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
• Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

Stillwater is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class. If you need assistance with the application process due to a disability, please contact us at 571-525-2482.

Why Stillwater: Stillwater was ranked as the 14th BEST PLACE TO WORK - 2020 in Washington, DC Area–by the Washington Business Journal.