Shift Lead

Full Time
Des Moines, IA 50309
Posted
Job description

Now Brewing - Strong Leaders! #WeAreEnergized


At Starbucks it all comes together. Connect with something bigger, have an impact every day, and work someplace truly great. Shift leads are the face of Starbucks. They are an important part of our customers’ days, and experts in handcrafting delicious, perfect beverages. Baristas personally connect and create moments that make a difference and work together to create a welcoming store environment. They bring our mission and values to life-for our customers and each other-while proudly wearing the green apron.

This is a Sherman Associates owned Starbucks licensed location.

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista must be friendly, courteous, professional, and demonstrate strong communication skills. Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends.

Essential Functions

  • Assists management in monitoring day-to-day activities of team members.
  • Assigns responsibilities to team members before and throughout the shift.
  • Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure.
  • Models and acts in accordance with Starbucks guiding principles.
  • Supports Store Manager in ordering, scheduling, payroll, and accounting.
  • Takes and fills customer orders, providing quality beverages, whole bean, and food products that meet all recipe and presentation standards.
  • Drives for result with ongoing promotions and achieving store goals.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
  • Ensures the cleanliness and smooth operation of the store (wipes tables, sweeps floors, throws garbage away, and straightens out tables, maintains cleanliness in public restrooms: clean mirror and sink, sweep, stock soap, hand towels, and toilet paper).
  • Knows when to escalate situations for management intervention.
  • Completes other tasks and duties as assigned based on business needs.

  • High School diploma or equivalent.
  • Minimum of 6 months supervisory/lead experience.
  • 2+ years of previous restaurant/hospitality/coffee experience is strongly preferred.
  • A passion for the mission, vision, and values of Sherman Associates.
  • Schedule may vary due to the specific needs of the store.

Benefits:

Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:

  • Fully paid short term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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