Job description
LOCATION: Hanover / Pennsylvania (US-PA), United States |
BRAND: Sheppard |
REQUISITION ID: 3909 |
JOB GRADE: 11
Founded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence. Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide. We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.
Whatever your career path – whether it’s product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard – a Bendix CVS Company – delivers. Visit us online at www.rhsheppard.com/careers
JOB DESCRIPTION:
FUNCTIONAL RESPONSIBILITIES
The primary responsibility of this position is to assist the shipping/invoicing clerk in all phases of the shipping and invoicing process and assist the order service dept. as needed. Incumbent will work under moderate supervision. Responsibilities captioned below are considered essential job functions.
- Process all shipping documents and invoices as needed.
- Produce and process customs invoices, export declarations, air bills. etc., as needed.
- Provide clerical support to the order service dept. and sales dept.
- Key in all customer orders and maintain the customer records by using automated systems, i.e. BLIS
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
- PC Skills, i.e. Excel, Word and PowerPoint
- Demonstrated leadership ability self-motivated and self-disciplined
- Analytical and problem solving skills
- Ability to work well under pressure
- Communication and presentation skills
- Ability to reach frequently throughout the workday
- Knowledge of MFG operations
ORDER SERVICES COORDINATOR DUTIES:
- Process EDI orders and changes as needed.
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services; collaborate with colleagues to exchange information such as selling strategies
- Contact customers via phone and email, process orders, verify credit, determine pricing and shipping schedules
- Resolve customer complaints regarding sales and service
- Communicate with customers and R H Sheppard personnel regarding expedite and open order reports
- Other duties as assigned
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: General office, shop and machine tool noise, dirt, grease, heat and fumes from the operation of machines and equipment infrequently. Normal working position is sitting, standing and walking through out the plant, reaching with hands and arms, climbing stairs infrequently, talk, hear.
MINIMUM EXPERIENCE
High School diploma or equivalent experience and three years of progressive Sales and/or Customer Service experience; Three years of working in a manufacturing sales environment, preferred. Shipping Experience a plus.
WORKING HOURS
Monday to Friday 7am-4pm (flexibility available) + Occassional 3 hours every other Saturday as needed.
What does Sheppard have to offer you?
- Work/life balance that includes Paid Vacation & Holiday Paid Time Off
- 401k Plan with Company matching
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- Health and Welfare Insurance Benefits that start on your 1st day of employment:
Company-Paid Benefits:
- Basic Life Insurance
- Basic Accidental Death and Dismemberment (AD&D) Insurance
- Short Term Disability
- Business Travel Accident Insurance
- Employee Assistance Program (EAP)
Voluntary Employee-Paid Benefits:
- Medical and Prescription insurance
- Dental insurance
- Vision insurance
- Supplemental Life Insurance Plans
- Supplemental AD&D insurance for Employee and Family
- Long Term Disability
- Accident Plan
- Critical Illness Plan
- Hospital Indemnity Plan
R.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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