As a Contact Center Technology Software Development Engineer, you will be responsible for supporting the implementation of many cloud-based solutions. You will handle internal and external customer deployments of various tools. You will gather and configure customer business requirements and use additional computer systems to resolve and track customer issues. The team member we are looking for is professional, highly motivated, and resourceful and has the ability to function well in a fast paced, dynamic, collaborative organization. Critical to your success is your ability to effectively interact with cross-functional teams, including IT, Hub Sales, Customer Success, Customer Experience, and various levels of regional and operational management globally. You will collaborate with teams using many different tools such as CRM, call center, analytics. Need to be able to work a flexible schedule, could be off hours, support all zone including Asia Pacific .

Responsibilities:

• Implement, troubleshoot, and support tools and software solutions in a wide array of configurations and customer

environments both remotely and on-site

• Proactively resolve issues that the business may encounter

• Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively

at all levels of the customer organization

• Develop training and support materials in-line with the specific customer requirements

Skills and Abilities:

• This position requires an individual who has excellent interpersonal and organizational skills, especially written and oral

communications

• Well-versed in building and launching backend systems that function at peak capacity

• Extracting data from various systems, analyzing that data to understand the business, and making tactical decisions to drive the business forward

• Excellent time management and prioritization of multiple tasks

• Experience with enterprise-level technology or software sales experience working with structured sales methodologies

• Knowledge of designing and developing APIs.

• Experience with popular CRM systems such as Salesforce to manage, monitor and track opportunities on a timely basis

• Experience in deploying and maintaining production-level software in a structured programming language such as CSS, HTML, JavaScript, or React.

• Experience with Node/Low Code based development systems such as Studio and Lean Data.

Minimum Qualifications:

• Bachelor’s degree in Computer Science or related field or commensurate professional experiencer

• 2+ years’ work experience showing proficiency in the following: JavaScript, NodeJS, React

• 2+ years’ work experience with backend data stores or APIs

• 2+ years’ work experience with AWS cloud services

Preferred Qualifications:

• Experience in the design, implementation, and administration of cloud-based telecom solutions.

• 2+ years of experience with popular CRM systems such as Salesforce

• 2+ years’ work experience in building marketing web sites/applications

• 2+ years’ experience working in an Agile development environment

• 2+ years’ experience with NICE CxOne

The salary range for this position is $116,900 to $210,400 and this role is eligible to earn incentive compensation. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

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Job Family: Research & Development

Req ID: 353310