Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

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  Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

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  Serve as a direct point of contact for Field Representatives and their management team(s).
• Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
• Resolve Field Representatives’ complaints according to guidelines established by the company.
• May be required to conduct additional research to resolve questions, concerns, or issues.
• Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution.
• Take inbound calls and place outbound calls supporting multiple divisions.

Qualifications:

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  High School Diploma or GED or equivalent experience required; Associate's Degree or equivalent job-related experience in Inbound Customer Service Call Center preferred
• 1-3 years of experience in customer service / call center
• Fully remote position - Must be in a distration free envoriment
• Inbound customer service call center experience preferred
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Good interpersonal skills

• Serve as a direct point of contact for Field Representatives and their management team(s)
• Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services
• Resolve Field Representatives’ complaints according to guidelines established by the company
• Maybe required to conduct additional research to resolve questions, concerns, or issues
• Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get final resolution

• Take in-bound calls and place outbound calls supporting multiple divisions
• Accurately log call details to provide key information to various internal and external client teams

• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong written communication and verbal communication skills
• Team building Skills
• Good interpersonal skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.