Job description

Summary of your new role:

Responsible for promoting the facility amenities, programs and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service and assisting with the Athletic/Spa operations (as applicable).

Reports directly to Fitness Manager and/or Fitness Director

Day to Day:

· To provide exercise floor supervision, including warm welcomes, magic moments and fond farewells by connecting with each Member on the floor.

· To clean and maintain all areas of the fitness floor and equipment. Assist with set up and tear down of other athletic areas including but not limited to the squash courts, racquetball courts, volleyball and basketball courts.

· To constantly monitor Members on the fitness floor and evaluate Member fitness needs, including providing demonstration of equipment if necessary. Attend to Members with special needs while working out on the floor.

· To connect Members to other Members through ongoing contact with the Members and promotion of club activities.

· To create personalized service for Members, including providing towel and water service while Members are exercising.

· To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag.

· Perform close of business functions following guidelines and procedures established by the Club.

· Responsible for seeing that daily assignments is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.).

· Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

· Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

All the other stuff we do:

• Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for demonstrating good teamwork.
• Professional, impeccable appearance maintained by self and all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Attendance at daily line-up and participating as requested.

About you:

· Customer service experience. Minimum of one year’s experience in the fitness or exercise industry preferred.

· High school diploma, GED, or equivalent required.

· Certification in CPR, First Aid and AED within 6 months

Physical Requirements:

Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:

· Exercise equipment

· Computer

· Phone

Attendance Requirements for this position:

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Job Type: Part-time

Pay: Up to $15.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Kansas City, MO 64152: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• sports/fitness: 1 year (Required)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person

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