Job description
Job Title: Sr Operations Support Specialist
Principal Duties and Responsibilities
Job Code: 103983
Job Summary
Lead efforts to provide technical and leadership support to the Operation Centers requiring demonstrated interpersonal skills, problem solving, evaluation, and business case development and implementation. Assist with mentoring local leadership and working with key stakeholders to facilitate the completion of strategic operation activities, e.g. long term sourcing, annual Work Force Transition Plan, Work Plan, Operating Budget, etc. Work closely with key partners that support or are supported by the Op Centers/Functions to ensure communication and implementation of safety initiatives are complete and effective.
Principal Duties and Responsibilities
- Lead process improvement projects/teams focusing on Work Execution, Employee Engagement, Development and Performance Management, and Continuous Improvement and Standardization as needed.
- Deliver subject matter expertise in collaboration with operations management to implement initiatives that achieve strategic objectives
- Ensure coordination of field operations compliance programs, including monitoring and evaluating for compliance with Policies/Procedures and federal/state regulations
- Analyze, recommend and implement solutions as needed to address operational problems
- Evaluate operations to ensure compliance to State/Federal regulations and Policy/Procedure, including enforcement of Company safety procedures.
- Foster internal customer satisfaction
- Team with leaders throughout the organization to help identify/assist in development of common training initiatives
- Lead, participate and ensure compliance in the design and rollout of new operations technologies, processes, and policies.
Required Qualifications for Position
- Working knowledge of plant/service operations policies and procedures, and applicable federal, state and local codes/regulations.
- Experience utilizing operations support systems, including WMS and DIS (or equivalent)
- Demonstrated effective written and oral communication skills that result in clear, concise, and positive communications
- Strong problem solving and decision-making skills
- Five years’ experience in natural gas distribution field operations
- Experienced in data gathering & analysis
- Experience with PC based systems, including Word and Excel, to create memos and spreadsheets containing basic mathematical formulas.
- Demonstrated skill in independently organizing, scheduling and planning work
- Demonstrated success with initiating action.
Preferred Additional Qualifications for Position
- Demonstrated facilitation skills
- Experienced with the effective delivery of training & evaluation programs
- Supervisory experience or demonstrated leadership skills.
- Experience in leading project management teams
Disclaimer
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Posting Start Date:
2023-05-02
Posting End Date (if applicable):
2023-05-16
Please note that the job posting will close on the day before the posting end date.
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