Job description

Job Title: Sr Quality Engineer and Customer Service
Department: Quality
Location: San Jacinto, CA
Duration: Full-time

Duties & Responsibilities:

• This person will work closely with our OEM customers.
• Maintain monthly performance reports and distribute.
• Review OEM requirements regarding new projects, warranty and customer concerns and provide feedback to internal team.
• Ensure that new projects, warranty and customer concerns data and filed return parts are analyzed.
• Support and participate in, new projects, warranty, and customer concerns contract negotiation with OEM.
• Audit plant new projects, warranty and customer concerns process to ensure compliance to the OEM requirements.
• Measure warranty and customers concerns process performance and define with plants countermeasures.
• Oversee that technical factors for standard new projects, warranty and customer concerns processes are in place in all plants.
• Responsible person for handling quality claims towards customers including Sorting/Rework Activity and cost handling.
• Responsible person for handling and submitting the PPAP for new projects with our OEMs customers.
• Measure and analyze product trials and prepare reports for management review.
• Take a Hands-On approach to In-Process Inspection ensuring inspections & manufacturing documentation is completed appropriately.
• Drive continuous quality improvement in conjunction with engineering and operations.
• Have a fundamental understanding of quality philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, customer expectations and satisfaction supplier relations and performance, leadership training, interpersonal relationships, improvement systems, and professional ethics.
• Support and participate in APQP activities.
• Develop and provide customers with FMEA, Control Plans, PPAP, and APQP.
• Internal Auditor for ISO 9001:2015

Education And Experience:

• Demonstrate knowledge of inspection and quality control methods, techniques and equipment.
• Demonstrate knowledge of use of a wide variety of measuring instruments and product schematics including blueprints and bills of materials.
• Working Knowledge of PPAP; SPC; APQP; FMEA; Control Plans; MSA; ISO 9001:2015; Six Sigma; GD&T: metrology.
• Have working knowledge of statistical analysis, designed experiments and computers including word processing, spreadsheets, data management and statistical software (Minitab).
• Possess attention to detail.
• Show ability for problem analysis and problem resolution.
• Experience with automotive strategies and reliability goals
• Strong visual acuity and the ability to judge slight variation in product.
• Ability to read engineering drawings.

· Prior work experience with Aluminum Foundry, Machining and Assembly is desired.

· Have proficiency in Word, Excel, PowerPoint, and Oracle products or equivalent system.

Qualifications:

• Bachelor’s Degree and/or 5 years of related experience in manufacturing with advanced technical training
• Minimum 3-5 years of proven progressive experience in Quality Assurance, Quality Control, auditing and investigation
• Minimum 3-5 years of proven progressive experience with automotive OEM (GM, Ford, Lotus) or Tier 1 suppliers
• Excellent interpersonal and communication skills.
• High performance teams and a strong team player.

Job Type: Full-time

Salary: Up to $92,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Jacinto, CA 92583: Reliably commute or planning to relocate before starting work (Required)

Experience:

• OEM (Required)

Work Location: One location

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