Job description

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

** This position can be 100% Remote **

Knowledge/Skills/Abilities Required

• Knowledge of VOIP protocols such as SIP, SDP, RTP and the protocols that make up WebRTC.
• Familiarity and comfort with managing services on Linux.
• Provide technical and team leadership in the design, implementation, and testing of high-performance, high-quality video communication applications
• Recommend new technologies or direction for product development
• Keep aggressive, attainable goals and time frames
• Drive standards-based architectures and supporting services
• Follow engineering best practices in a team environment to develop high-quality products including writing automated unit, component, and feature level testing
• Contribute to the overall enterprise architecture and the development of product features
• Review and evaluate code written by peers
• Support production environments by participating in deployments, responding quickly to escalated issues, understanding that some of these events may happen during non-work hours
• Excellent software design and problem analysis skills with an ability to quickly learn new technologies and concepts
• Other duties as assigned

Experience/Education/Certifications

• 4+ years of experience developing or implementing state-of-the-art voice services

Bonus experience

• Experience with Kamailio, OpenSIPs or other VOIP proxies/SBCs.
• Experience with Wireshark or other tools used for reading and analyzing PCAP files.
• Experience with Grafana, Prometheus, Homer or related monitoring/alerting tools.
• Experience with building call center applications, especially for work at home call centers.
• Experience with automatic speech recognition
• Experience with networking voice services over the Internet/NAT traversal
• Experience developing voice applications
• Experience developing with Erlang/Elixr
• Experience developing with Python
• Experience with AWS or Azure cloud services

Other General Requirements/Additional Notes

• Physical Demands
• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Must be able to lift a minimum of 50 pounds
• Regular and predictable attendance required
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Job Type: Full-time

Pay: $96,212.30 - $139,201.90 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.