Job description

JB Zimmerman Hardware Manager

Reports to: General Manager and Owners

POSITION SUMMARY

Upholds the Core Values as determined by the management team. The Store Manager position is responsible for the complete day-to-day operation of the store in the absence of the General Manager. Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked. A Store Manager contributes to the growth and development of the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):

SALES AND OPERATIONS

● Train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments

● Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.

● Delegate workload among associates to meet merchandising and visual presentation standards.

● Work with managers to develop merchandising strategies for products and have them assist with their plan-o-gram and updates

● Forecast scheduling needs to meet customer demand and create work schedules. Communicate to General Manager.

● Review staffing needs, strengths and opportunities with Store Manager prior to additions, promotions or terminations.

● Implement sales marketing including promotions, events, and seasonal merchandising based on store needs.

CUSTOMER SERVICE

● Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.

● Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.

● Review customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.

INVENTORY

● Maintain accurate inventory at all stages through on-hand integrity, daily receiving, store communication, product mix and flow, and adhering to JB Zimmerman’s best practices, metrics and deadlines

● Finalize all MANGO inventory reports in a timely manner monthly.

● Coordinate Item Change management and merchandising resets with Head buyers and Marketing Manager.

● Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

COACHING AND TRAINING

● Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).

● Identify appropriate training for store associates and oversee all training requirements for all associates (Onboarding on-the-job training)

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

● Enforce safety policies and procedures, and serves as role model for safety.

● Enforce store environment procedures to ensure and maintain the best store appearance.

● Follow preventative safety procedures and take appropriate actions to correct all issues.

POSITION REQUIREMENTS

● High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience.

● Minimum of 4 year of leadership experience in a retail or customer service setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

*Must be computer literate

*Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.

● High degree of analytical skills, and the ability to delegate and be self-directed.

● Excellent written and verbal communication skills

● Strong organizational, time management, and project management skills

● Technically skilled in basic retail computer systems including related software

● Develop and maintain client relationships and strategic partnerships

● Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

● Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

● Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

Job Types: Full-time, Part-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work Location: In person

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