Store Operational Manager - Children's Retail/Entertainment

Full Time
Centennial, CO 80122
Posted
Job description

Kids Wonder is a fun and energetic place to work. Our vision is to create opportunities to positively impact the physical, intellectual, social, and emotional wellness of the children in our community though unstructured physical and imaginative play. This is your opportunity to get in on the ground floor of a growing local business. As a Kids Wonder leader you will become a part of the community beyond our doors by nurturing our staff, getting to know our customers, and to serve the ever changing needs of the children and families in our community.

Our store management team is responsible for overall store operations. The successful candidate will be able to guarantee customer satisfaction by imposing the company culture and teaching it to staff, assisting to hire and and manage staff effectively. Candidates will have the most success if they have a background in retail or food service employee management.

You must be able to:

  • Be overall responsible for Operations of playcenter.
  • Fosters a fun work environment by training, motivating, mentoring and providing feedback to staff
  • Supervise a small staff, be responsible for team schedule, and shift coverage
  • Coach team on the performance of their duties; participate in performance appraisals; assess training needs; and provide feedback
  • Be an example of well behavior and high performance and lead team to maintain outstanding store condition and cleanliness standards
  • Participate in the recruiting, interviewing, hiring, and onboarding of new team members
  • Collaborate with store leadership team to implement sales and incentive programs, and events
  • Ensure high levels of customers satisfaction through excellent service
  • Be able to communicate and interact with small children in a caring and engaging way and with parents in a supportive and friendly way
  • Independently deal with issues that arise from staff or customers (complaints, grievances, etc.)
  • Independently manage opening and closing procedures
  • Additional team management duties as needed

We'd love to hear from people with:

  • Strong leadership skills and the ability to coach and mentor team members with professional maturity
  • Candidates with a can-do attitude, works well with others, and values working with a Team.
  • This is not a desk job, very little paperwork, daily you'll be very active.
  • 2 years retail / customer / food service team management experience
  • Good communication, interpersonal, and problem solving skills to deal with and delight customers
  • Minimum High School Degree

Requirements:

  • Ability to work full time including weekends (depending on staffing levels the work may require in excess of 40 hours per week). We are open from 9:00am-5:00pm with weekend shifts until 7:00pm, plus closing time.
  • Schedule will be Thursday-Monday.
  • Must be vaccinated.
  • Must live within 30 minutes of playcenter.
  • Must have experience managing a team.
  • Must love interacting with children.
  • Must be able to bend, squat, kneel, stand and walk for long periods of time.
  • Must be over 21 and able to pass a background check to work with children.
  • Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.

Let us give you the opportunity to become a part of our Lil community of friends to help make happy kids, healthy families, and a strong community.

We are committed to creating a diverse and welcoming workplace that includes team members with diverse backgrounds and experiences. We believe having that enables us to better serve our Lil community. People of color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Paid time off

Experience level:

  • 2 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekend availability

COVID-19 considerations:
All employees and customers required to wear a mask per health department
Personal protective equipment provided or required
Sanitizing, disinfecting, or cleaning procedures in place

Application Question(s):

  • Are you legally qualified to serve alcohol?
  • Do you currently live within 30 minutes of 7562 S. University Blvd, Centennial CO 80122?

Education:

  • High school or equivalent (Required)

Experience:

  • Supervising: 2 years (Required)

Work Location: In person

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