Job description

The School of Education is internationally renowned for its research excellence and teaching quality, providing a broad range of undergraduate, postgraduate taught and postgraduate research degree programmes. The School’s business is complex, with a wide range of full-time, part-time, distance and online programmes, some of them taught in overseas locations, making it a vibrant and stimulating environment. Our student body is growing in diversity, with full and part-time students, coming directly from a range of previous study experiences, from different contexts of educational practice and from different parts of the world. We are respected internationally for our forward thinking teaching and international research.

To underpin its academic work, the School of Education has a Professional Service team providing a core administrative service across all our teaching and research activities. The Student Experience Team is responsible for the effective delivery of all administrative tasks associated with learning and teaching, and is committed to supporting an excellent experience for all our students. As a Student Experience Officer within the team, you will be responsible for a number of areas within that process. The ability to work autonomously and as an effective team member are essential to this role.

You will support all aspects of the annual assessment cycle, working with the Student Experience Officer to confirm outcomes, prepare for and attend Exam Boards, and track student progress throughout their study. Advise students and their tutors on overall progression.

You will be responsible for all student extenuating circumstances and deadline extension requests, ensuring these are administered and recorded in a consistent manner, providing expert advice to students in line with regulations. You will take the lead on student engagement processes, working with other colleagues in the Student Experience team. You will work cohesively across the Student Experience Team providing support to colleagues in periods of peak workloads and ensuring cover in absence, to provide an outstanding service to both staff and students.

For more information about the School of Education, please visit http://www.sheffield.ac.uk/education

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

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