Job purpose
SkyWheel Panama City Beach is seeking a dependable, team-oriented individual with high energy and a passion for delivering excellent guest service. Qualified candidates will be responsible for managing the daily operations of the venue, including management of all crew members. This candidate must be willing to work a flexible schedule in a fast-paced environment. SkyWheel Panama City Beach is open 7 days a week. Position requires weekend and holiday availability.

Duties and responsibilities included but not limited to:
Manage and supervise the daily operations of SkyWheel crew by enforcing policies and procedures, coaching and training
Must have knowledge in operating and understanding all aspects of the wheel control system
Ensure compliance with all safety policies, procedures and practices
Ensure crew is performing with the highest level of safety and guest service
Responds to and assists with emergency situations that may occur
Responds to and takes appropriate action to resolve concerns and complaints from guests with positive outcome
When needed, create crew/guest incident reports and submit to General Manager
Completes operational paperwork accurately and in a timely manner
Notifies maintenance of mechanical issues as necessary to ensure safe operation
Oversees crowd control procedures for the entire venue
Attend and contribute to training sessions
Cross-train in all areas of the attractions and work on the floor as needed, setting the example for high level guest service
Challenges crew to consistently improve and implement new ideas
Perform all other duties as assigned

Qualifications included but not limited to:
Must have an outgoing attitude and exhibit great guest service
Proven attention to detail and follow-through with excellent organizational skills for keeping detailed records, reports and logs
Previous supervisory experience required
Must be proficient with Microsoft Office applications
Must have excellent verbal and written communication skills in the English language
Must be able to work professionally and coordinate with all levels of the SkyWheel team, vendors and partners
Must be available to work full-time (including nights, overnights, weekends and holidays) and work unscheduled hours to respond to unplanned and/or emergency situations
Ability to lift 75 pounds without difficulty
Must be able to stand for long periods of time and work in a variety of conditions including heat, cold and rain
Must have a valid drivers license and complete acceptable pre-employment drug screening and background check
Minimum of 2 years of service experience in the amusement/theme park or high-volume tourist-based entertainment venue is preferred, but not required