Join Cleveland Clinic’s Akron General Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Through providing the communities in and around Summit County with top-quality patient care, Akron General earned the No. 1 hospital ranking in Akron and the No. 7 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As Patient Transportation Supervisor, you will:

• Act as a technical resource for team members.

• Collaborate with management to achieve the organizational goals.

• Facilitate departmental goals for team members.

• Perform a variety of activities related to the transportation of patients and equipment.

The ideal future caregiver is someone who:

• Has experience as a Patient Transporter.

• Thrives on providing exceptional customer service.

• Demonstrates strong communication skills and a great attitude.

• Comes to work every day with the willingness to help and assist patients, visitors and fellow caregivers.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Supervises patient transportation employees in daily operations.
• Maintains staffing levels, approves and schedules paid time off and leave requests.
• Provides leadership and training.
• Coordinates and provides orientation and education.
• Analyzes workflow and procedures. Identifies and implements opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensures cross coverage.
• Develops effective work team. Encourages and supports morale building activities and positive attitudes.
• Communicates with employees and provides orientation on policies.
• Other duties as assigned.
• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High School Diploma or equivalent.
• Associate's degree in related field preferred.

Certifications:

• None required.

Complexity of Work:

• Knowledge of supervision, training/development and public relations practices.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to take appropriate action in a stressful environment.

Work Experience:

• Three (3) years of experience as a work leader, team lead or project manager or year of supervisory experience in a related field.
• Excellent communication and interpersonal skills required.
• Patient Transportation experience preferred.

Physical Requirements:

• Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.