Grow your IT career with us!

• Do you enjoy technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others in-person & remotely?
• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Skynet Innovations, a Blue Alliance company, is a well-established IT service provider serving small businesses throughout the region. We are looking for the right person to fill the role of Support Engineer II whose primary responsibility is to diagnose, resolve and document incident tickets for clients remotely as well as onsite, as needed.

As a member of our internal support team, a Support Engineer II is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients.

Important Attributes for a Skynet Innovations Support Engineer II:

• Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolution
• Excellent written and verbal communication with team members and partners
• Ability to successfully multitask and prioritize service issues
• A willingness and commitment to learn new things and grow new skill sets
• Ability and willingness to drive to local (Cincinnati) client sites, when assigned
• Ability to participate in an on-call rotation

And of course, your technical skills! This should include:

• Strong knowledge of:
  • Network Troubleshooting: identify VLAN issues, DHCP, DNS, and circuit/ISP issues
  • Microsoft Servers: knowing differences between physical/virtual servers, patching & maintenance, adding new drivers to print servers
  • Active Directory: how Domain Controllers work, group policy and security groups
• Experience installing, troubleshooting, and training on network equipment and Microsoft servers
• Strong knowledge with AzureAD and Microsoft 365
• Strong knowledge with remote management of client computers and servers, including pushing scripts and running action creations (Datto RMM)

As a Skynet IT Support Engineer II, we’re counting on you to:

• Take ownership and be accountable for solving service support tickets without reassigning the ticket
• Successfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetings
• Documenting new customer findings by creating or updating articles in knowledge base (ITGlue)
• Building client rapport during onsite assignments (via in person troubleshooting, site walk throughs, face time, etc.)
• Maintain strong knowledge of technical infrastructure (servers, network, applications, etc.)

Why would You want to work with Us?

Being part of the Skynet team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.