Job description

Position Summary:
Responsibilities include managing and supervising daily tasks, projects, objectives, and resources within property IT. Service areas include, but are not limited to, software and hardware troubleshooting, software application product installation, computer hardware installation, telecommunication support, internet connectivity support associated with Gun Lake Casino’s electronic functionality, and other responsibilities as assigned.
Duties and Responsibilities:

• Responsible for practicing, supporting, and promoting Gun Lake Casino’s Unsurpassed Service Standards at all times.

• Install and configure new software and hardware as well as upgrade and enhance existing software.
• Troubleshoot outages and serve as an escalation path for issues that require advanced system knowledge. This includes a rotating on-call schedule.

• Monitor and maintain a healthy server environment to ensure maximum uptime and security.
• Create and maintain documentation of systems, policies, and procedures.
• Work independently and with vendors to maintain and upgrade servers and software in an environment that is open and active 24 hours a day, 365 days a year.
• Investigate business solutions and opportunities that can benefit the organization and/or their area of responsibility.
• Mentor other IT team members to foster a collaborative learning environment.

Essential Qualifications:

• Bachelor’s Degree preferred applicable certifications accepted as well.
• Must be at least 21+ years of age.
• Three (3) years Microsoft Server 2008/2012/2016 support experience.
• Must have a strong working knowledge of Microsoft Exchange 2010/2013.
• Experience with administration of SQL server 2012/2016 is preferred.
• Experience with administration of Microsoft System Center Configuration Manager.
• Previous experience supporting various gaming-related applications such as Infogenesis Revelation, IGT, and MGT is preferred.
• Experience in managing projects effectively and utilizing resources appropriately to ensure a timely, quality product.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Ability to perform well under pressure.

Physical Requirements:

• Position requires twenty-four (24) hour per day on-call availability, daily work schedule.
• Manual dexterity to operate job-related equipment.
• Ability to lift up to 50 pounds with or without assistance.

Work Conditions:
Work is typically in an office environment. Tasks may be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. These tasks include the maintenance and care of the assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.
Indian Preference:
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.

Job Type: Full-time

Work Location: One location

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