Job description

Position Overview: Targeted Case Managers (TCMs) provide linkage, referral, coordination and monitoring services to clients with severe emotional disabilities (SED) or severe mental illness (SMI) with a need for access to medical, social, educational, housing, vocational or other community service in order to keep them out of a higher level of care. Our full-time TCM’s go above and beyond to provide not only full-time linkage, referral, coordination and monitoring services to a caseload of 20-25 ongoing clients, but they also assist with company events, marketing and community outreach. We want our TCM’s to be an important and integrated part of the communities we serve and an essential part of our daily staff at Alliance. Targeted Case Manager’s are experts in community resources to help keep our clients successful in their community environments and outside of restrictive levels of care such as residential treatment or hospitalization. This position provides face-to-face service contacts in the community, home, office setting and online through telehealth so long as the Kentucky Department of Medicaid Services allows telehealth as a method of service delivery for targeted case management. As a member of the Alliance team, it’s important to adhere to our Mission, Vision and Values that uphold the integrity of client-care and our work environment.

Schedule:

Monday - Friday: 9am - 5pm in the office or in a community location with clients previously scheduled community location

Monday - Friday: As needed before 10am and after 5pm for team meetings, client contacts or company events

Weekends: Occasionally for company events or urgent client needs

Mission
To provide dependable, well-rounded, person-centric care that helps each client find opportunities to realize their potential, increase hope that change and growth are possible, and improve the overall quality of their lives.

We accomplish this through:

• Creating strong relationships. Rapport is king in the realm of therapeutic change.
• Using both traditional and holistic interventions to best meet the clients needs.
• Empowering others through focusing on strengths-based and client-centered care
• Referring clients to other services that help them reach their goals.
• Advocating for clients who are unable to advocate for themselves.
• We value our word. This is demonstrated through transparency so we don't overcommit and under deliver.
• We return phone calls & keep appointments unless rescheduling is absolutely necessary.

Vision
For mental health services to be easy to access, met with compassion and reliability, diverse in options and provided with the utmost quality and care. Oh and to make mental health stigma a thing of the past!

We strive to:

• Provide a multitude of services that vary in intensity and level of care.
• Have a multi-disciplinary team of mental health professionals.
• Stay current in training so modalities & interventions are of the highest quality.
• Normalize mental health through community engagement and using social media as a vehicle to promote the importance of mental health care.
• Continually explore our own needs as professionals in order to avoid burnout, compassion-fatigue or countertransference that impacts our ability to deliver care with Alliance's mission at the foreground.

Core ValuesOur Practice
Honesty, Integrity, Respect & Ethics

Learning, Growth & Change

Camaraderie & Teamwork

Self-Care & Family

Equality & Inclusion

Flexibility

Positive Attitude

Mental Health Advocacy

Collegial Relationships
Demonstrate Kindness & Respect

Think the Best & Don't Assume

Keep an Open Mind & Don't Judge

Act in Supportive Ways

Be Patient & Flexible

Be Inclusive & Welcoming

Lend a Helping Hand

Celebrate Accomplishments

Have Gratitude for Each Others Roles

Be Quick to Compliment & Slow to Criticize

Have Direct Communication & Don't Gossip to Others

Client Care
Compassion

Acceptance

Dedication

Empowerment

Empathy

Collaboration

Kindness

Fidelity

Duties/Responsibilities:

• Must attend DBHDID approved TCM training specific to the assigned targeted population and receive a minimum score of 70 within the first 6 months of employment unless obtained prior to hiring with specific targeted population.
• Attend training annually that provides a certificate of a minimum of 6 CEUs specific to the targeted population being served.
• Attend required monthly group supervision and an additional individual supervision meeting each month.
• Complete prior authorization requests to ensure the targeted case management is a billable service if required by the state of Kentucky.
• Conducts home, community and office visits to assess service coordination needs for clients.
• Conducts and prepares written needs assessments for assigned clients.
• Develops a specific TCM service care plan that addresses the specific needs identified in the needs assessment. The care plans are signed by the TCM, the client, the client’s guardian if applicable, the supervising BHP and any other applicable members of the treatment team.
• Coordinates and arranges for needed services as identified in the treatment plan.
• Assists clients in accessing all needed services within the community.
• Performs follow-up on services to assure they meet client needs.
• Educates clients and their families on the value of treatment.
• Performs advocacy on behalf of clients.
• Suggest and assist with creative ways Alliance can engage with the community - for example, back to school bashes, food and toy drives around the holidays, the now annual trunk-or-treat event, the scarecrow trail, etc.
• Participates in agency continuing quality improvement (CQI) activities.
• Perform ongoing services and contacts ethically and follow all company policies and procedures. Contacts may be performed in the office, school, home, community or online through telehealth so long as telehealth is an allowable method of service delivery in the state of Kentucky.
• Complete crisis plans and discharge plans for each client on the service care plan.
• Be reliable and arrive timely for your appointments and workday.
• Provide crisis intervention for placement and referral needs as required by client needs.
• Present yourself professionally in the office, community and online.
• Establish and maintain rapport with clients, staff and colleagues.
• Complete daily time sheet to reflect contacts provided.
• Communicate and collaborate with the client’s treatment team frequently.
• Maintain contact with outside team members and agencies for solid client care. This may include a medication provider, additional therapist, school, PCP, etc. *Be mindful to always have a Release of Information on file to comply with confidentiality and HIPAA law.
• Maintain confidentiality at all times.
• Attend all required staff or supervision meetings.
• Follow all laws and regulations for licensure and licensure renewal if applicable.
• Complete required documentation of all client contacts on the same date of service. Regulations allow 48 hours, however, with best-practice being 24-hours, that is Alliance’s policy for documentation of TCM contacts and activities.
• Communicate consistently with the Alliance team and reply timely to email, Google Chat, or other messages.
• Update client service plans every quarter and be sure they are signed by all applicable persons.
• Complete additional required annual training(s) such as HIPAA and Medicaid Fraud, Waste and Abuse.
• Have a growth-mindset to not only help your clients achieve their goals, but to help you grow as a professional. We’re always learning and having a positive attitude is critical to success!
• Assist in creating psychoeducational materials, worksheets for clients, and other creative-type copy assignments.
• Engage in network and marketing with referral sources.
• Upload new resources to the resources chat as they’re found and applicable.
• Attend company wide staff meetings.
• Additional items may be assigned/expected.

Examples of Targeted Case Manager Interventions:

• Assisting with locating and securing housing.
• Linking to employment opportunities.
• Referring to mental health services such as individual, group and/or family therapy, community support, peer support, therapeutic rehabilitation, parenting classes, etc.
• Identifying and assessing client and/or families needs.
• Helping to identify supportive people in a client's life.
• Linking to resources for food, utilities and other basic necessities.
• Helping to navigate social support services such as: SSI, Disability, GED classes, College Applications, Food Stamps, etc.
• Collaborating with team members to ensure the client is receiving the best care possible. The team may include a therapist, community support provider, peer support specialist, primary care physician, psychiatrist, nurse practitioner, social services, the department of juvenile justice, a teacher, or anyone else that may be of support.
• Collaborating with school officials to help address behaviors, peer concerns, IEP issues/implementation.
• Assistance with social activities (camps, sports, 4-H, Boys and Girls Club, church events, etc.)
• Helping to support a client with navigating through needs with their Medicaid MCO
• Identifying and linking with other support services such as the Michele P. Waiver, SCL Waiver and others.
• Monitor quality and access to therapeutic and other needed services.
• Helping with crisis planning for times when life becomes challenging.
• Meets with the client several times monthly to ensure that needs are being met, resources are being utilized, services are going well and continually assessing and adjusting needs and progress.

Documentation Requirements:

• Complete an initial and annual needs assessment. Initial needs assessment must be completed within the first 30 days of service.
• TCM goals, objectives and interventions for the service care plan must be completed as services begin and a minimum of every 3 months thereafter to include having the updated plan signed by the client/guardian.
• All contacts must be documented and signed on the date the contact occurred.
• Contacts need to be spread out over a 30 day period and cannot be back to back unless it is an emergency or services were started toward the end of the month.
• Monthly billing is due on the last day of every month by completing the SED/SMI/BHPH forms in the EHR.
• Case Managers will make a minimum of 5 contacts per month per client.
• Minimum of 2-3 Direct Contacts (30 minutes each)
• Children - 1 Contact with the child and 1 Contact with the guardian
• Adults - 2 Contacts with the client
• Minimum of 2-3 Indirect Contacts (15 minutes each)
• Children - 2 Contacts with child or on behalf of child
• Adults - 2 Contacts with the client or on behalf of the client
• Additional shorter contacts should be kept on a separate log to indicate all the various tasks you completed for or on behalf of the client throughout the month.

Qualifications and Skills:

• 908 KAR 2:260 Section 2 (1) (a) 1.Targeted Case Manager will “possess a bachelor of arts or science degree in a behavioral science”, with “behavioral science” defined in Section 1 (3) as:

(a) Psychology;

(b) Sociology;

(c) Social work;

(d) Family studies;

(e) Human services;

(f) Counseling;

(g) Nursing;

(h) Behavioral analysis;

(i) Public health;

(j) Special education;

(k) Gerontology;

(l) Recreational therapy;

(m) Education;

(n) Occupational therapy;

(o) Physical therapy;

(p) Speech-language pathology;

(q) Rehabilitation counseling; or

(r) Faith-based education.

• Have at least one (1) year of full-time employment experience after completing the educational requirements:

1. Working directly with adults in a human service setting; or

2. Working directly with individuals under the age of twenty-one (21) in a human service setting;

3. A master's degree in a behavioral science may substitute for the one (1) year of full-time employment experience

• Be a team player who is ready to help.
• Be organized, detail oriented and able to manage multiple responsibilities.
• Be emotionally intelligent, eager to thrive, succeed, and learn. Recognizing that we can all learn from each other is important; being humble goes a long way!
• Be able to work independently, as well as within a team setting; flexibility with independence is a key part of success as a targeted case manager.
• Have strong written, verbal and interpersonal communication skills.
• Be available on a full-time basis.
• Have a growth-mindset and open to being challenged on limiting belief sets.
• Have a desire to be a part of the Alliance team for the foreseeable future.
• Align with Alliance Counseling Associates mission, vision, and values.
• Having previous experience either as a TCM or CSA is preferred.
• Be outgoing, friendly, easily connect with others and have a solid sense of empathy, compassion and passion for client-centered care.
• Must be punctual in reporting to work.
• Be a team player, work well with both administrative and clinical staff and have a passion for helping others.

Benefits:

• Base Salary $20,000 + $180/case/month cases 11-17 billed + $200/case/month for cases 18-25 billed
• (earn $54k/year before bonus incentives with a full-time caseload)
• Quarterly Bonus Incentives of $50 for each month with an eligible caseload of 22+
• 4 weeks PTO (earned and utilized quarterly) - (eligible after 6 months with minimum qualifications met)
• 7 paid holidays
• Annual CEU allowance
• Professional liability insurance
• Company paid Aflac Hospital and Accident policies

Job Types: Full-time, Part-time

Pay: $14.30 - $21.85 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bowling Green, KY 42104: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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