Job description

• Lead a team of hourly associates by delegating individual components of team objectives with a focus on team safety and productivity
• Identify and implement process improvements that increase productivity
• Participate in coaching and frontline training for associates in the fulfillment process. Carry out new team member training based on processes laid out by management.
• Conduct team meetings to update members on best practice and performance expectations.
• Provide feedback to team on group performance
• Resolve individual conflict within the team to arrive at a positive outcome. Guarantee proper use and care of fulfillment equipment and storage structures (pallet jacks, fork lifts, conveyors, racking, etc.) by following established company, OSHA, and government guidelines.
• Ensure team members adhere to company regulations by following all quality assurance standards, including good housekeeping and overall cleanliness of products and work areas.
• Support management review practice by providing feedback on team effectiveness and productivity.
• Perform Fulfillment Specialist II duties (pick, pack, label, load product, etc.) to ensure a positive customer experience through accuracy, on time delivery, and adherence to all shipping guidelines.
• Resolve problems such as damages, shortages, irregular specifications of product or noncompliance to established processes in fulfillment.
• Store and track shipping supplies. Notify Supervisor on stock levels.

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