Spiff (https://spiff.com), recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern companies to reward and drive good behavior using more advanced rules or combinations of rules such as quota attainment, accelerators, and other types of variable earnings. Great Commission plans motivate Salespeople to sell more to the right companies. In order to help companies and reps to reach their full potential, we take the manual labor and complexity of current commission processes and completely automate them. Finance teams used to spend hours each month trying to prepare commissions, communicate them to their reps, deal with discrepancies, and then get those paid on time. Spiff automates that full process. We connect to the client's systems; CRM, ERP & Payroll to reduce the work and amount of errors. Spiff gives powerful, real-time data and insights to reps, managers, and executives about their commissions.

Who we are looking for…

We’re searching for a highly organized self-starter who has a deep knowledge of analytics and customer experience. The Customer Experience Analyst leverages data-driven strategies to provide the tools and analysis required for customers and our internal teams to succeed. It is critical that the person in this role is willing to go above and beyond, be a self starter, a creative problem solver, strategic, and has the ability to multitask, prioritize, and scale.

We are considering applications from the United States, United Kingdom or Argentina, as this is a remote role.

What you’ll contribute in this role…

• Support operational analysis for all arms of the CX Department including our Support, Customer Success, and Professional Services teams.

• Leverage data (qualitative and quantitative) to assess and identify initiatives that would drive business impact, internal efficiency, and/or enhance customer experience.

• Effectively and cohesively communicate data insights to maximize strategic decision making.

• Write and edit internal knowledge process articles and technical support documentation, that educate our team to strengthen adoption

• Identify and Implement ways to streamline and automate from various different sources and systems

• Provide top-notch, technical support on internal CX systems

• Provide administrative support on an as needed basis

  
  

What experience you’ll bring to Spiff…

• Salesforce admin experience

• SQL & Excel (or Google Sheets) proficiency

• Experience with Vitally, ClickUp or other CS/Project management platforms, preferred

• Flexible, adaptable, and collaborative team player with strong interpersonal skills

• Strong listening skills; open to input from other team members and departments

• Takes high degree of ownership over their work

• Organizational skills and ability to juggle several requests simultaneously

  
  

Bonus Points!

• Interest in Startups/Tech/Finance. Our team loves the startup community, and genuine interest in the space is huge.

• Experience with Zapier/Workato like tools

• Light API knowledge

• You thrive in fast-paced environments and have the confidence and problem-solving skills to be effective in situations with limited information.

  
  

Compensation...

At Spiff Inc. we are committed to equal pay and opportunities. In order to provide full transparency, the salary range for this position is USD $65k - $80k per annum for all candidates based in the US. This position is eligible for equity.

If you are located outside of the US and would like to have visibility on the salary range valid in your location, it can be disclosed by your recruiter upon request.

Spiff Inc. will consider internal equity, external market information and each candidate's prior experience, education, location, skills and aptitudes for the role they are applying for.

What types of perks and benefits we offer…

• Competitive Salary and Equity

• Health Benefits

• Remote First & Friendly Company

  
  

Come join the best team in the space! We’re building amazing software to solve a massive sales and finance gap, and you’ll be a major part of our success.

At Spiff, we're committed to building a diverse and inclusive organization that reflects the ever-changing world around us. We strive for an equitable workplace where everyone feels welcome regardless of gender identity or sexual orientation; race or ethnicity; age; physical ability; socio-economic status; religious beliefs; political views or affiliations; or any other factor that can be used to make someone feel excluded from the workplace experience.

Our unwavering commitment to this mission is founded on the idea that varied perspectives drive innovation.

We know that fostering a diverse and inclusive team has a positive impact on our products and services, and helps us better serve our customers, employees, and community stakeholders. That's why we're building a culture where differences are celebrated and an environment where people from all backgrounds are treated with respect and given the freedom to be their authentic selves