Job description

Est hourly rate: $25 - 33/hr

Est hrs/week: 40hrs/week (plus overtime when required)

If you have ever wanted to work as a Technical Support Engineer, providing high-quality technical support, training and guidance to internal and external users in a timely manner, diagnosing and troubleshooting hardware, networking, and software issues, then a position with Connexionz is the perfect next step in your career.

About us: Connexionz is a New Zealand company with a regional office in Santa Clarita, CA. Our solutions give transport agencies the tools to monitor and enhance service performance, making journeys more predictable and enjoyable for passengers and ultimately increasing the number of people using public transport.

About the role: Being a customer-focused Technical Support Engineer with superior problem-solving skills, you will:

• Be an integral part of our Customer Success team, contributing directly to the technical support of our mobile, cloud, and embedded software.
• Ensure we maintain a high level of service availability, identifying and managing risks and troubleshooting issues.
• Research and diagnose the nature of the software/hardware issue.
• Liaise with onsite field technicians, help desk support and customers, coach them through corrective actions, and communicate any hardware/software settings.
• Work with solutions on Azure, over cellular networks, and disconnected networks
• Install, configure, and update devices/applications for customers and internal users.
• Install, configure, and upgrade systems, applications, servers, email systems, laptops, desktops, software, and hardware according to user permissions and requirements.
• Troubleshoot systems issues, document problems and resolutions, and assess the impact of issues. (Users on-premises and remote support)
• Execute regular audits of the systems, including all backups.
• Execute server administration tasks, including user/group administration, security permissions, and group policies.
• Ensure Connexionz IT infrastructure and networking are always up and running

This role will be based in our Santa Clarita Office, CA.

About you:

• High School diploma or equivalent. Preferred post-high school qualification e.g., degree or post-secondary certificate in relevant field.
• 1-5 years of relevant work experience in a tech support role.
• 1-5 years of database, network administration, or system administration experience
• 1+ years’ experience dealing directly with customers over the phone and in person – B2B an advantage.
• Experience with transport agencies, bus manufacturers, or intelligent transit solution providers (highly desirable, but not necessary)
• L3 technical support experience would be an advantage
• A willingness to learn and a coachable personality with good listening skills are required.
• Self-directed and can operate without intensive management.
• An effective communicator, both in writing and verbally. Customer service oriented.
• Skilled in analytical and critical thinking, being able to resolve problems in the field.
• A team player who contributes and works well with others.
• A resilient, hard worker who thrives on fixing critical issues.

Your technical skills include:

• Working experience with Azure, APIs, and Linux-based operating systems (highly desirable).
• Familiarity with bash scripting.
• Network troubleshooting and configuration (highly desirable)
• Android apps install and configuration.
• Skilled with electronic and mechanical installation and repair (highly desirable)
• 12V/24V electrical competencies to ensure high-quality upfit of electrical systems on vehicle applications (highly desirable)

We offer you:

• Competitive hourly rate
• Flexible start and finish times.
• Annual budget for training and development.
• Other benefits include paid time off, health, dental and vision insurance, and 401(k) options.

Connexionz has a wide variety of backgrounds and lifestyles, and we value the multitude of talents and perspectives that a diverse workforce brings.

This role could be a great move for an experienced Level 1 superstar looking to move up to Level 2.

If this sounds like it could be a great fit for you, then we would love to hear from you! Apply now and grow into a successful career alongside us!

We can only accept applications from those with the legal right to live and work in the United States.

Job Type: Full-time

Salary: $25.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Willingness to travel:

• 25% (Preferred)

Work Location: In person

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.