Job description

We at TAJ take pride in serving Fortune 500 clients and Federal and State Government in IT related projects. Our 34 years in business has earned us great industry recognitions, provides a stable environment and challenging project opportunities for its consultants.

Technical User Support Analyst

Location: 3555 Koger Blvd Ste 200 Duluth GA 30096 (Onsite)

Type: Full Time/Permanent/Long Term Contract (W2)

JOB DESCRIPTION

· Responsibilities may include the following and other duties may be assigned.

· Resolves technical problems that originate by telephone in a call center/help desk environment.

· Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.

· May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

· Provides technical support to users for either PC, server or mainframe applications and hardware. Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

· Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

· Maintains a troubleshooting tracking log ensuring timely resolution of problems.

· Recommends systems modifications in order to reduce user problems.

Function Specific:

· Ability to use a variety of end user support processes deployed by IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues.

Technology:

· Understanding of an end user’s experience and challenges using the technology and service.

· Acquire and maintain knowledge on IT services and solutions that customers use.

SPECIALIST CAREER STREAM:

· Typically an individual contributor with responsibility in a professional discipline or specialty.

· Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results.

· May act as a mentor to colleagues or may direct the work of other lower level professionals.

· The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

Thanks

“TAJ Technologies, Inc. is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”

Job Types: Full-time, Contract

Pay: $20.00 - $24.67 per hour

Benefits:

• Health insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Duluth, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• End User Support: 3 years (Preferred)
• ServiceNow: 1 year (Preferred)

Work Location: In person

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