Job description

Technical Writer

Are you passionate about technology and delivering solutions that impact our nation’s most beautiful, iconic, and cherished resources? Cynerge Consulting is seeking a Senior Technical Writer to join a talented, tight-knit, and rapidly growing team supporting the U.S. Forest Service!

At Cynerge, our work assists the U.S. Forest Service in its mission to manage and preserve our nation’s forests and grasslands. Our solutions have supported a range of teams and personnel, from researchers in the Rockies to the smokejumpers, a highly specialized team of skydiving firefighters, and the app dev and infrastructure teams behind the scenes. We’ve successfully delivered DevSecOps at scale, pioneered the use of automation and CI/CD, and are actively migrating a portfolio of more than 80 applications to more available and accessible cloud environments.

We have a kick-ass crew and a historic office, complete with its own coffee shop, wine cellar, and attached bar and restaurant. We pride ourselves on a near-zero turnover rate and strive to provide an opportunity for you to do your best work in an environment that is fun, collaborative, creative, and encourages personal and professional growth.

Role and Responsibilities

You will be responsible for coordinating the writing and communication efforts within a division (called a “branch”) of the Chief Information Office (CIO) of the US Forest Service. We have a growing portfolio of applications and infrastructure services under our management in support of the application development and operations of datacenter services. This position will serve as key resource on the team, ensuring that your branch knows ‘how work is done’ and communicating the progress and successes to the larger Forest Service community. This is a hands-on consulting role, combining writing, communication, and consulting efforts.

As a Technical Writer you will be responsible for the planning, researching, outlining, and writing of software end-user documentation including all user manuals, technical manuals/documents, directives, policies, and infrastructure documentation directly supporting the efforts of the Chief Information Officer (CIO).

Day to day, sample responsibilities include, but may not be limited to, the following:

· Manage communication-related efforts for teams within the Forest Service CIO; these include newsletters, announcements, meetings, and organizational updates

· Support the development of processes, standards, and policies for use within the CIO

· Develop knowledge management documentation pertaining to the applications and work with service desk personal to incorporate in self-help and tiered support personnel

· Work with IT groups to describe and document systems or products that have been developed or are in the process of being developed

· Conducts research by interviewing subject matter experts, reviewing existing documentation and by gleaning information from the system or product being documented

· Develops an understanding of the requirements for the features being documented, including target audience

· Create visuals that aid the target audience in understanding the documented material. Provides input concerning design and wording of messages

· Designs and writes documentation on selected media. Ensures all documentation is delivered according to specified guidelines. Proofreads documents for accuracy. Rolls up components into one document

· Works with technical resources to improve document quality and usability

· Tracks and corrects documentation defects

· Follows the documentation project through to completion, including client signoff, production and archival

· Develops and updates documentation standards, templates, and procedures

· Provides coaching and guidance to junior members

· Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals

Prerequisites

The ideal candidate for the Senior Technical Writer position will possess the following:

· 7+ years technical writing expertise is required

· 2+ year of Public Relations experience

· 1+ year experience with supporting proposal response efforts

· Prior Information Technology process, policy, & standards development

· Experience creating the materials, organizing the meeting, and giving presentations to large groups

· Self-starter that can work with limited supervision

· Technical aptitude and experience with technical consulting efforts

· Ability to understand and document technical topics in a way that is easy for non-technical audiences to understand

· Ability to interview and extract information from technical subject matter experts and then document the information to share with others

· Experience working with agile application development and/or cloud services is a plus

· Ability to work with a team on a daily basis

· Preferred – experience on US Federal Government projects with understanding of SDLC

· Preferred - Bachelor’s degree in Communications or a related field

· Preferred – HUBZone residency (certified at https://maps.certify.sba.gov/)

· Required – US Citizen or “green card” holder

Job Snapshot

· Salary to be based on experience and current market rates

· Full-time salaried employee

· Occasional weekend work and travel may be required

Compensation, Perks, and Benefits

Here's a little more on what we have to offer:

· Competitive salary, based on current market rates and experience

· Medical, dental, and vision insurance

· Retirement with company match

· Open vacation and sick time policy

· Work from anywhere

· Training and professional development opportunities

More About Us

For more than 17 years, Cynerge has helped clients in the private and federal sectors design and develop digital products and business solutions that improve operations and services. From application development to IT asset management, cloud computing, and DevOps-oriented transformation, we help improve the speed and quality of delivering enterprise software. We recently were awarded “Michigan 50 Companies to Watch” and are an AWS-certified GovCloud Consulting Partner.

Legal Notice

Cynerge Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Job Type: Full-time in Pontiac, MI or Virtual

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your annual salary goal?
• Are you a HUBZone Resident? Click the link to check: https://maps.certify.sba.gov/hubzone/map#center=42.807817,-83.016918&zoom=16&q=354%20Chandler%20Street%20Romeo%2C%20MI%2048065

Experience:

• Technical writing: 7 years (Preferred)
• Software Technical Writing: 2 years (Preferred)
• Public Relations: 2 years (Required)

License/Certification:

• U.S. Citizenship or Green Card (Preferred)

Work Location: Hybrid remote in Pontiac, MI

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