Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets expectations relative to intellectual growth, physical development and social emotional well-being. The district covers approximately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.

Location: US:CO:BOULDER

Department: Information Technology

Position Title: Technician-Service Desk-IT

Position Start Date: April 10, 2023

Position Type: Professional Technical

FTE: 1.0 - Regular, ongoing

Work Schedule: 261 Days - 12 Months - July - Position does have some flexibility to allow for remote work

Salary Range 1: $55,009 - $82,513

Closing Date: March 30, 2023

*ONLY BVSD INTERNAL CANDIDATES WILL BE CONSIDERED*

Summary:

The BVSD IT Service Desk Technician provides remote technical support of district technology and software via telephone, online chat, and digitally submitted tickets as well as onsite technical support for users coming directly to IT. This position also assists other district departments in support of technology initiatives and provides limited training to end users of district core software.

Responsibilities:

• Answer all calls and chats directed to the Service Desk, with the goal of First Call Resolution (FCR).
• Provide remote desktop support of networked computers, instructional devices, printers and printer software and applications with remote control software (Microsoft SCCM and Chrome Remote Desktop). Provide software and user management support for applications and operating systems including Infinite Campus, Google Apps, Microsoft Office Suite, web browsers, Windows OS, Mac OS, and Chrome OS.
• Provide password and Multi-Factor Authentication (MFA) support.
• Perform phone and voicemail adds/moves/changes with phone system software.
• Monitor and assist with problem resolution of networking and connectivity issues.
• Enter, update and resolve tickets using service management software within the Service Level Agreement (SLA) timeframes.
• Return voicemails that are left in the Service Desk phone queue.
• Properly escalate identified issues and keep apprised of IT communications. Refer to Knowledge Base articles and documentation.
• Write, maintain, and update KnowledgeBase documentation.
• Collaborate with designated teams regarding the planning and deployment of new technologies.
• Proactively explore and communicate technology updates (i.e., applications and tools) with other IT departments for consideration for use in the classroom.
  
• Demonstrate knowledge of educational software programs and show initiative in self-training on a variety of new software and technologies.
  
• Perform other duties as assigned.

Qualifications:

Required:

• Associates Degree
• OR
• Minimum of two years experience in troubleshooting and problem resolution of Windows, Apple, and Chrome hardware, software, operating systems and networking.
• Completed and submitted BVSD online application
• Must have a valid driver's license and reliable transportation
• Communicate (read, write, and speak) in English
• ITIL Foundation Certification; must acquire after 3 months

Preferred:

• Bilingual Spanish/English is preferred
• Possess knowledge of networking and data communications fundamentals

Salary Information:

Salary Range 1: $55,009 - $82,513

Salary Placement varies according to experience and education.

• Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (existing employees currently in this unit please refer to the pay range on the appropriate salary schedule). BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended.

Application and Selection Procedure:

• External Candidates: Apply on-line at jobs.bvsd
• Current BVSD Employees: Must apply through the INFOR portal
• If you do not have internet access, a computer is available in the Human Resources Division, Education Center, 6500 E. Arapahoe, Boulder, Colorado.
• Applications are reviewed to match candidates with position qualifications, with a limited number selected for interviews. For the final selection, employment is contingent upon successful completion of the post-offer screening process, including a background check and possible medical examination.

The Boulder Valley School District is an equal opportunity educational institution and does not unlawfully discriminate on the basis of race, color, ethnicity, sex, gender identity/expression, national origin, creed, religion, age, sexual orientation, disability or veteran status in admission or access to, and treatment and employment in its educational programs or activities. Inquiries or complaints: BVSD Legal Counsel - 720-561-5903; Office for Civil Rights - http://www2.ed.gov/about/offices/list/ocr/addresses.html